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merrycris User

@merrycrisuser

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Virtual assistant and customer support specialist delivering systems-driven, 5-star service.

Philippines

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What I'm looking for

I seek a role where I provide proactive, systems-driven administrative and customer support, in a collaborative culture that values efficiency and growth.

I am a resourceful virtual assistant and customer support specialist with over three years of experience in customer support, back-office administration, and sales coordination. I focus on building systems and workflows that make daily operations run smoothly.

I consistently deliver 5-star customer support, evidenced by top CSAT ratings and multiple performance awards. I have experience across live chat, email, inbound calls, and CRM documentation.

My technical strengths include Google Workspace, Microsoft Office, CRM (Salesforce), and collaboration platforms like Zoom and Teams; I've also collaborated on POS data integrations and streamlined reporting processes to save time and reduce errors.

I am proactive, detail-oriented, and driven to provide reliable support so clients can focus on business growth and strategic priorities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Guideline

Feb 2025 - Present (7 months)

Assisted participants with retirement accounts via email and inbound calls, processing withdrawals, rollovers, and loan requests; collaborated to streamline email templates and helped maintain a 98% CSAT rating.

Customer Support Email Support Inbound CRM Retirement Plan Processing CSAT Documentation

Trade Development Supervisor

Samsung

Apr 2024 - Dec 2024 (8 months)

Organized virtual and in-person meetings and implemented a shared Google Calendar scheduling system that reduced conflicts by 30% and saved ~5 hours/week; collaborated on a POS integration to streamline reporting.

Scheduling Google Calendar Meeting Coordination POS Integration Reporting Google Sheets Time Savings

Microsoft Technical Support

VXI Davao

Sep 2023 - Apr 2024 (7 months)

Provided live chat and email support for Microsoft products, documented cases in the CRM for escalations and follow-ups, and consistently met or exceeded SLAs.

Live Chat Support Email Support CRM Case Documentation SLA Management Microsoft Products Troubleshooting

Retail Head - Back Office

Samsung

Oct 2021 - Oct 2023 (2 years)

Managed inventory, promotions, and reporting while streamlining reporting processes in Google Sheets and Microsoft Office to improve back-office efficiency and cross-team collaboration.

Inventory Management Reporting Google Sheets Microsoft Excel Process Improvement

Student Assistant

Davao Oriental State University

Sep 2016 - Dec 2017 (1 year 3 months)

Streamlined filing and record-keeping systems, reducing errors by 50% and improving document accessibility; performed data entry and administrative support for faculty and staff.

Record keeping Data Entry Administrative Support Document Management Office Support Accessibility

Education

Degrees, certifications, and relevant coursework

Davao Oriental State University

Bachelor, Education

2016 - 2021

Grade: My transcript of records does not have a final grade, but I would be happy to provide it upon request.

Activities and societies: In this program, I gained practical entrepreneurial skills by creating business plans for products we would sell. This hands-on experience honed my abilities in strategic planning, market analysis, and the practical application of technology, all of which are essential for a Sales Administrator.

I graduated with a Bachelor of Secondary Education from Davao Oriental State University, specializing in Technology and Livelihood Education. This degree has provided me with a strong foundation in a variety of fields and highlights my ability to effectively organize information, communicate clearly, and manage tasks, which are all crucial skills for a Sales Administrator.