Rhenalyn Desuyo

I've supported international customers at Concentrix CVG Malaysia, resolving inquiries, complaints, orders, returns, and exchanges through phone, email, and chat.

Across TTEC, Alorica, Teleperformance, and Tech Mahindra, I've handled sales, billing, technical troubleshooting, account requests, and customer retention while maintaining quality standards.

I document customer interactions accurately, keep CRM records current, and escalate complex issues with follow-up. I'm comfortable providing empathetic support with minimal supervision.

I also bring administrative support capabilities including data entry, Microsoft Office, social media management, website editing, photo editing, and video editing.