Rebecca Talley

Managed daily outbound operations, including route assignments for Linehaul and overseeing freight from P&D runs. Coordinated appointments for the Inbound dispatcher and handled freight reconsignments. Dispatched local swap drivers, assigned doors for P&D drivers, and managed customer service inquiries via email and phone.

Handled customer service calls, tracked shipments, and analyzed charges, missing freight, and OS&D issues. Resolved underlying issues with third-party payers, shippers, and consignees. Processed driver paperwork and filed daily assignments.

Analyzed clinical statements and assigned standard codes using classification systems. Reviewed physician notes to ensure accuracy and collected due payments from patients. Contacted third-party payers for medical billing issues.

Contacted patients and processed orders for medical braces. Filed issues and matters through third-party payers. Collected overcharges from various sources.

Grabbed packages from columns and printed location tickets. Sorted and placed packages into bags with correct location tickets. Transferred bags to the loader for further processing.

Provided exceptional customer service, ensuring customer satisfaction through polite interactions and product assistance. Managed returns and organized office supplies. Achieved top sales in protection plans and technology services.

Completed a comprehensive program in cosmetology, gaining practical skills and theoretical knowledge in hair, skin, and nail care. Acquired the necessary qualifications to practice as a licensed cosmetologist.

Obtained an Associate of Science degree with a specialization in Medical Billing and Coding. Developed expertise in medical coding systems, insurance claims, and healthcare regulations.

Completed high school education, earning a diploma or GED. Developed foundational academic skills and prepared for further education or entry into the workforce.