Jessica Culton

Efficiently managed inbound customer service inquiries, providing high-quality support. Accurately entered data for MCI, ensuring meticulous record-keeping in a fast-paced remote environment.

Managed diverse administrative tasks, including responding to inquiries and resolving issues for patients and staff. Processed billing for various programs like VA, ICD-10, Medicare, and Medicaid, ensuring accuracy and compliance. Coordinated with healthcare professionals and utilized systems like Vesta and SutureSign for order facilitation and documentation management.

Processed various forms of payment, accurately handling transactions and providing timely issue of receipts, refunds, and change. Maintained cash drawer accuracy by counting funds at shift commencement. Recorded transaction totals and provided check-cashing services, demonstrating attention to detail and commitment to efficient customer service.

Managed financial operations, including compiling and balancing cash receipts and preparing bank deposits. Oversaw staff training in food preparation, service, sanitation, and safety, enforcing strict adherence to industry standards. Coordinated dining area operations and meticulously monitored inventory levels to maintain optimal supply.

Processed various forms of payment, providing accurate change and receipts, ensuring balanced transactions and customer satisfaction. Maintained accountability for cash drawer contents, verifying starting funds and managing financial transactions with precision.