Open to opportunities

Kiearra User

@kiearrauser

Message

Customer-focused operations professional with expertise in dispatch, data entry, and medical billing.

United States

Message

What I'm looking for

I seek a role leveraging dispatch, customer service, and data-entry expertise in a collaborative, process-driven team with growth opportunities.

I am a customer-focused operations professional with experience in dispatch, customer service, data entry, and medical billing. I have worked in fast-paced environments—managing incoming calls, dispatching personnel, maintaining accurate logs, and ensuring quality control in packaging and order fulfillment.

I bring strong technical and clerical skills including experience with Salesforce, Oracle Transportation Management, Kronos, AS400, and Microsoft Word, plus certifications such as BLS and a valid Driver's License. I pride myself on clear communication, attention to detail, and a commitment to timely, professional resolution of customer and operational issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Amazon

Jan 2021 - Present (4 years 9 months)

Receive and respond to high volume incoming calls, dispatch personnel/vehicles, and monitor routes in real time to avoid delays; maintained accuracy in packaging and quality control while ensuring customer satisfaction.

Dispatching Customer Service Route Monitoring Data Entry Communication Problem Solving CRM

Data Entry Operator

Quest Diagnostics

Jan 2019 - Mar 2022 (3 years 2 months)

Transferred paper records into databases, verified source documents for accuracy, performed regular backups, and organized paperwork to maintain data integrity and compliance.

Data Entry Database Management Backup Microsoft Word Attention To Detail