Tonya McCluster

Coordinated and created shipments to ensure accurate, on-schedule order fulfillment and monitored lane assignments and check-in/check-out processes to maintain compliance and reduce errors.

Picked, packed, labeled, and scanned orders for domestic and international shipment, maintained inventory and equipment, and followed hazmat handling and safety procedures to ensure accurate and compliant fulfillment.

Drove and operated trucks to pick up, verify, deliver, load and unload cargo while performing vehicle inspections and basic maintenance and completing accurate paperwork to ensure safe, timely deliveries.

Managed receiving and QA tasks including labeling, repacking, palletizing, operating reach lifts and forklifts, and coordinating inbound/outbound shipments to maintain inventory accuracy and workflow efficiency.

Worked remotely scheduling vaccine appointments, handling inbound/outbound customer calls, processing payments, verifying insurance, and routing calls while maintaining customer records and support for contracted services.

Communicated with patients and medical staff to schedule dental and vision appointments, verified insurance and collected payments, and maintained patient profiles in compliance with HIPAA.

Processed and prepared orders for shipping, performed data entry, resolved order issues, and maintained a safe, deadline-driven work environment to ensure order accuracy.

Prepared donor stations, monitored donors during procedures, maintained a clean and safe environment, and followed health and safety protocols to support plasma donation operations.

Transported students safely to school and events, adhered to DOT and state safety regulations, maintained order on the bus, and prepared required reports and documentation.

Completed Class A CDL training to obtain commercial driving credentials.

Completed an Associate of Science in Medical Billing and Coding, focusing on medical billing, coding (ICD-10-CM, HCPCS, CPT), and healthcare office procedures.

Completed an Associate of Science in Healthcare Management with coursework in medical office operations, healthcare law, and practice management.