Devonna Watson
@devonnawatson
Experienced administrative professional specializing in customer service and office operations.
What I'm looking for
I am an experienced administrative professional with a strong background in customer service, office management, and healthcare support. Over more than a decade I have supported corporate, healthcare, education, and publishing teams by managing correspondence, data entry, billing tasks, and front-office operations.
I consistently deliver empathetic, timely resolution to customer and patient issues, handling high-volume call center work, enrollment and billing inquiries, and multi-application workflows. I am proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), switchboard systems, and type at 55 wpm.
I take pride in maintaining accurate records, reconciling accounts, preparing reports and newsletters, and supporting executives with calendar and travel management. I seek to bring dependable administrative support and strong customer-focused communication to a collaborative team.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Blue Cross Blue Shield
Jul 2019 - Present (6 years 2 months)
Provide exceptional internal and external customer service resolving enrollment, maintenance, and billing issues while processing payments and maintaining accurate records.
Customer Care Associate
Conduent
Jan 2017 - Jan 2019 (2 years)
Resolved high-volume inbound healthcare insurance inquiries as first point of contact, authenticated accounts, processed orders, and deescalated calls with empathy and accuracy.
Office Manager
Womack Publishing
Apr 2014 - Feb 2016 (1 year 10 months)
Managed daily office operations, prepared classified and legal advertisements with creative layout, handled accounts payable/receivable and performed reconciliations to maintain financial accuracy.
Administrative Assistant
Variety Wholesalers
Jul 2007 - Jan 2010 (2 years 6 months)
Provided administrative support to executive buyers, prepared reports and purchase requisitions, maintained vendor relationships, and created promotional displays and planograms.
Office Assistant
Warren County Schools
Aug 2006 - Jan 2007 (5 months)
Provided front-office customer service, updated student records in the database, and managed multi-line switchboard and other clerical duties to support school operations.
Administrative Assistant
Maria Parham Hospital
Oct 2002 - Jan 2005 (2 years 3 months)
Supported the Director of Rehabilitation by managing patient referrals, verifying insurance coverage, preparing fiscal reports and maintaining patient records and departmental communications.
Education
Degrees, certifications, and relevant coursework
Vance-Granville Community College
Associate of Applied Science, Information Systems
2002 - 2002
Completed an Associate of Applied Science in Information Systems at Vance-Granville Community College in 2002.
Availability
Location
Authorized to work in
Job categories
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