Himalayas logo
DW
Open to opportunities

Devonna Watson

@devonnawatson

Experienced administrative professional specializing in customer service and office operations.

United States
Message

What I'm looking for

I want a customer-focused administrative role where I provide reliable office support, resolve client issues, and grow into increased responsibility.

I am an experienced administrative professional with a strong background in customer service, office management, and healthcare support. Over more than a decade I have supported corporate, healthcare, education, and publishing teams by managing correspondence, data entry, billing tasks, and front-office operations.

I consistently deliver empathetic, timely resolution to customer and patient issues, handling high-volume call center work, enrollment and billing inquiries, and multi-application workflows. I am proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), switchboard systems, and type at 55 wpm.

I take pride in maintaining accurate records, reconciling accounts, preparing reports and newsletters, and supporting executives with calendar and travel management. I seek to bring dependable administrative support and strong customer-focused communication to a collaborative team.

Experience

Work history, roles, and key accomplishments

BS
Current

Customer Service Advocate

Blue Cross Blue Shield

Jul 2019 - Present (6 years 2 months)

Provide exceptional internal and external customer service resolving enrollment, maintenance, and billing issues while processing payments and maintaining accurate records.

Education

Degrees, certifications, and relevant coursework

Vance-Granville Community College logoVC

Vance-Granville Community College

Associate of Applied Science, Information Systems

2002 - 2002

Completed an Associate of Applied Science in Information Systems at Vance-Granville Community College in 2002.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Devonna Watson - Customer Service Advocate - Blue Cross Blue Shield | Himalayas