Open to opportunities

Devonna Watson

@devonnawatson

Message

Experienced administrative professional specializing in customer service and office operations.

United States

Message

What I'm looking for

I want a customer-focused administrative role where I provide reliable office support, resolve client issues, and grow into increased responsibility.

I am an experienced administrative professional with a strong background in customer service, office management, and healthcare support. Over more than a decade I have supported corporate, healthcare, education, and publishing teams by managing correspondence, data entry, billing tasks, and front-office operations.

I consistently deliver empathetic, timely resolution to customer and patient issues, handling high-volume call center work, enrollment and billing inquiries, and multi-application workflows. I am proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), switchboard systems, and type at 55 wpm.

I take pride in maintaining accurate records, reconciling accounts, preparing reports and newsletters, and supporting executives with calendar and travel management. I seek to bring dependable administrative support and strong customer-focused communication to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advocate

Current

Blue Cross Blue Shield

Jul 2019 - Present (7 years)

Provide exceptional internal and external customer service resolving enrollment, maintenance, and billing issues while processing payments and maintaining accurate records.

Customer Service Billing Data Entry Payment Processing CRM Multitasking

Customer Care Associate

Conduent

Jan 2017 - Jan 2019 (2 years)

Resolved high-volume inbound healthcare insurance inquiries as first point of contact, authenticated accounts, processed orders, and deescalated calls with empathy and accuracy.

Call Center Customer Service Multitasking Data Entry Health Insurance

Office Manager

Womack Publishing

Apr 2014 - Feb 2016 (1 year 10 months)

Managed daily office operations, prepared classified and legal advertisements with creative layout, handled accounts payable/receivable and performed reconciliations to maintain financial accuracy.

Office Management Accounts Payable Accounts Receivable Layout Design Customer Service Data Entry Reconciliations Publisher

Administrative Assistant

Variety Wholesalers

Jul 2007 - Jan 2010 (2 years 6 months)

Provided administrative support to executive buyers, prepared reports and purchase requisitions, maintained vendor relationships, and created promotional displays and planograms.

Administrative Support Reporting Vendor Relations Merchandising Calendar Management Data Entry

Office Assistant

Warren County Schools

Aug 2006 - Jan 2007 (5 months)

Provided front-office customer service, updated student records in the database, and managed multi-line switchboard and other clerical duties to support school operations.

Data Entry Student Records Customer Service Clerical Support Database Management Scheduling

Administrative Assistant

Maria Parham Hospital

Oct 2002 - Jan 2005 (2 years 3 months)

Supported the Director of Rehabilitation by managing patient referrals, verifying insurance coverage, preparing fiscal reports and maintaining patient records and departmental communications.

Medical Administration Insurance Verification Referrals Report Preparation Records Management Data Analysis Clerical Support