Open to opportunities

Amy Tait

@amytait

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Detail-oriented manager with extensive experience in administrative support.

United States

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a highly organized and detail-oriented entry-level manager with over seven years of experience providing thorough and skillful administrative support to executives. My background includes 12 years in a warehouse management role, overseeing over 150 employees across various positions, including dispatch, shipping, and office management. I have a proven track record of successfully managing operations and meeting key performance indicators.

In addition to my management experience, I have spent 11 years in a medical billing office, working with commercial insurance companies, Medicaid, and Medicare. My expertise includes claims processing, payment posting, and resolving denials. I am dedicated to delivering excellent customer service and have honed my skills in communication and relationship-building across diverse backgrounds. I am proficient in various software applications, including Microsoft Office and specialized billing systems.

Experience

Work history, roles, and key accomplishments

Current

Shipper/DC Backup

Current

Poland Spring

Mar 2023 - Present (2 years 4 months)

Successfully filled the DC position for over 12 months, managing over-the-road drivers, assigning doors, and utilizing PINC and SAP programs. Loaded live and drop trailers using a forklift, consistently meeting and exceeding specific KPIs.

PINC SAP KPIs Warehouse operations Logistics Trailer Loading Data Entry

Metro Supervisor

UPS

Aug 2015 - Feb 2023 (7 years 6 months)

Managed daily staffing, trailer input, and resolved high-risk and high-value package issues. Trained new drivers and temporary staff, conducted safety and performance rides, and documented activities in various systems.

Staffing Data Compilation Logistics Communication Team Leadership

Insurance Follow-up Specialist

The Thomas Agency

Oct 2013 - Jul 2016 (2 years 9 months)

Worked with a team on hospital and private practice billing projects, focusing on old AR denials and missing payments. Submitted claims manually, called insurance companies for follow-up, and edited coding for proper billing.

EPremis Medical Billing Claims Processing Epic Soarian Epremis Insurance Follow Up Denial Management Coding

HC & Insurance Ops Sr. Associate

Dell Services

Jan 2013 - Jul 2014 (1 year 6 months)

Reviewed weekly AR spreadsheets, prioritizing oldest to newest, and contacted insurance companies for reprocessing and eligibility. Updated CPT, ICD9, or ICD10 codes and fixed claim edits in Navicure.

Insurance Claims CPT ICD10 Codes ICD 10 Navicure Medical Records Review Problem Solving

Customer Service Representative/Office Manager

Sweetser

Aug 2012 - Jan 2013 (5 months)

Welcomed new clients, entered demographic information into the 'Provider' program, and scanned documents. Managed a multi-line phone queue, assisting with scheduling, referrals, and triaging questions.

Customer Service Office Management Scheduling Records Management Multi Line Phone Systems Vendor Management Medicaid

Provider Relations Specialist/Team Lead

APS Healthcare

Aug 2008 - Aug 2012 (3 years 11 months)

Provided customer service via phone and email, working with providers of mental and behavioral health services. Drafted and implemented policies and procedures, and assisted with the UMS RiseUp wellness program.

Customer Service Policy Development Team Leadership Marketing Cold Calling Training Medicare Advantage Medicaid

Education

Degrees, certifications, and relevant coursework

Gardiner Area High School

High School Diploma, General Studies

Activities and societies: Computer typing certificate

Completed high school education and obtained a certificate in computer typing. Gained foundational skills in various subjects and developed proficiency in typing.

LAS Training

Certificate, Management Training

Activities and societies: Internet training course

Completed LAS management training, focusing on leadership and administrative skills. Also undertook an internet training course to enhance digital literacy.

Lebanon College

Course Completion, Interior Design

Undertook an Interior Design course, gaining knowledge in design principles and aesthetics. Developed creative and practical skills relevant to interior spaces.