Open to opportunities

Aysin Highsmith

@aysinhighsmith

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Highly motivated administrative professional with expertise in medical billing.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my administrative skills in a dynamic team environment, with opportunities for growth and development.

I am a highly motivated and results-driven administrative professional with extensive experience in medical billing, coding, accounts payable, and customer service. My career has been defined by my ability to manage office operations efficiently, streamline processes, and ensure compliance with healthcare regulations, including HIPAA. I pride myself on delivering exceptional service and improving efficiencies while maintaining the confidentiality and accuracy of sensitive data.

Throughout my career, I have held various roles that have honed my skills in administrative support and healthcare billing. At Grace Crossing Baptist Fellowship Church, I streamlined office communication and scheduling, increasing office efficiency by 30%. My role at Medcall Healthcare Advisors involved processing over 100 invoices daily with a 99% accuracy rate, showcasing my attention to detail and commitment to excellence. I am also certified in HIPAA Essentials for Healthcare Professionals, which underscores my dedication to maintaining the highest standards in healthcare administration.

Experience

Work history, roles, and key accomplishments

Administrative Assistant / Secretary

Grace Crossing Baptist Fellowship Church

Mar 2023 - Present (2 years 3 months)

Streamlined office communication, scheduling 50+ weekly meetings and appointments, increasing office efficiency by 30%. Managed daily administrative tasks such as answering calls, filing, and ensuring the smooth operation of the office, improving productivity by 15%.

Scheduling Customer Service Office Management

Accounts Payable / Accounts Receivable Clerk / Data Entry Clerk

Medcall Healthcare Advisors

Oct 2019 - Present (5 years 8 months)

Processed 100+ invoices daily, ensuring timely and accurate payments while maintaining a 99% accuracy rate. Reconciled payments and maintained vendor accounts in QuickBooks, reducing payment discrepancies by 20%.

Accounts Payable Accounts Receivable Data Entry Quickbooks Vendor Management

Assembly Worker / Machine Operator

BIC Warehouse

Aug 2019 - Present (5 years 10 months)

Operated machinery with a focus on quality control, reducing defects by 10% and ensuring compliance with safety standards. Collaborated with a team of 15 to meet daily production targets, consistently exceeding goals by 5-10%.

Machine Operation Quality Control Team Collaboration

Chargeback Specialist I

TSYS

Aug 2017 - Present (7 years 10 months)

Managed chargeback disputes for over 500 transactions monthly, maintaining a resolution rate of 95%. Trained new employees on chargeback processes, improving team efficiency by 15%.

Chargeback Processes Dispute Resolution Customer Service

Customer Service Representative

Sprint

Oct 2013 - Present (11 years 8 months)

Provided customer service in a call center environment, addressing inquiries and resolving issues for a high volume of customers. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Customer Service Call Center Operations Communication Problem Solving

Retail Sales Associate / Customer Service

Belk

Jan 2006 - Present (19 years 5 months)

Assisted customers with sales and product inquiries, ensuring a positive shopping experience. Managed retail sales transactions and maintained a tidy sales floor.

Retail Sales Customer Service Transactional Sales Product Knowledge Merchandising

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Associate of Science Degree, Medical Billing and Coding

Pursued an Associate of Science Degree in Medical Billing and Coding. Relevant coursework included Medical Terminology, Healthcare Law, and Insurance Billing.