Lauren Cramer

Responsible for matching drivers' signed BOLs to settlement sheets, processing billing, and maintaining organized records of invoices and paperwork.

Managed daily tasks for 30 drivers, utilized Microsoft Dynamics for scheduling, and tracked driver hours and violations.

Performed front and back desk procedures, managed patient flow, confirmed insurance authorizations, and collected payments.

Handled accounts payable and receivable, account reconciliations, and managed social media accounts and invoicing.

Coordinated daily dispatch for over 40 drivers, planned routes, tracked travel times, and managed customer communications.

Managed customer accounts, resolved issues, and performed data entry for shipments while providing service information.

Managed vendor relations, purchased raw materials, and maintained accurate inventory records for production.

Communicated with customers to process orders, handle complaints, and manage online ordering processes.

Managed office activities, scheduled appointments, and maintained filing systems while providing administrative support.

Assisted customers with product inquiries, processed sales, and maintained inventory and displays.

Coordinated maintenance, resolved operational issues, and managed shipping and distribution activities.

Provided administrative support, managed records, and scheduled meetings while resolving customer inquiries.