Janeisha Broome
@janeishabroome
Dedicated office manager with strong communication and multitasking skills.
United StatesWhat I'm looking for
I am an experienced office management professional with a proven track record in logistics, customer service, and administrative roles. My journey began as a Quality Inspector, where I honed my attention to detail and leadership skills, overseeing a team of 20 employees. Over the years, I have developed a diverse skill set that includes negotiating with customers, managing emergency dispatch operations, and providing exceptional support in various customer service roles.
In my most recent position as a Lead Logistics Specialist, I have successfully negotiated load pricing and ensured smooth operations by keeping drivers informed about weather conditions and road closures. My ability to communicate effectively and respectfully has been a cornerstone of my career, allowing me to build strong relationships with clients and colleagues alike. I am eager to bring my skills in office management and customer support to a new opportunity where I can continue to grow and contribute positively to the team.
Experience
Work history, roles, and key accomplishments
Lead Logistics Specialist
Benore Logistic Systems
Nov 2022 - Present (2 years 8 months)
Negotiated load pricing with customers and verified insurance coverage. Notified drivers of weather conditions and road closures to ensure safe and timely deliveries.
Emergency Dispatcher Operator
ADT
Aug 2021 - Present (3 years 11 months)
Responded to various alarm types including fire, burglar, carbon monoxide, and medical alerts. Dispatched appropriate authorities to homes or businesses in emergency situations.
Customer Support Specialist
Duke Energy
Nov 2020 - Present (4 years 8 months)
Assisted customers with billing inquiries, concerns, and payment processing. Facilitated payment arrangements to support customer needs.
Patient Processing Specialist
East Alabama Medical Center
Oct 2019 - Present (5 years 9 months)
Registered faxed orders for processing and doctor's orders for patient labs. Answered calls from doctors and nurses, verified insurance, and provided verbal results.
Teacher Aide/Paraprofessional
Auburn City Schools
Aug 2018 - Present (6 years 11 months)
Assisted the lead teacher with five students in classwork, changing classes, and during physical education. Provided one-on-one support to a student throughout the day.
Substitute Teacher K-12
Tallapoosa County Board of Education
Aug 2016 - Present (8 years 11 months)
Assisted students from Pre-K to 12th grade with classwork and daily routines. Performed all other duties as required by the lead teacher.
Customer Service Representative
U-Haul
Feb 2016 - Present (9 years 5 months)
Answered and transferred calls, assisting customers with reservations for trucks, hitches, and storage. Coordinated with tow trucks for breakdowns.
Medical Biller
CPSI
Jul 2013 - Present (12 years)
Managed Medicare insurance claims and discussed coverage with patients. Consulted with healthcare providers and hospitals.
Pharmacy Tech/CSR
Health Information Design
Mar 2011 - Present (14 years 4 months)
Processed Medicare insurance claims and communicated with patients regarding their coverage. Collaborated with healthcare professionals and hospitals.
Administrative Assistant
State of Alabama
Jan 2009 - Present (16 years 6 months)
Greeted patients, assisted with clinic sign-ins, and managed insurance billing. Scheduled appointments, took vital signs, and performed other administrative duties.
Assistant Manager/Collector
Title Cash Inc
Mar 2006 - Present (19 years 4 months)
Provided assistance to customers with cash and title loans, processed payments, and collected on past due accounts. Managed financial transactions and customer inquiries.
Customer Service Representative
Afni
Mar 2005 - Present (20 years 4 months)
Assisted customers with cell phone and personal computer internet services. Resolved problems and answered inquiries related to telecommunication services.
Quality Inspector/Lead Prepper
Russell Corporation
Jun 2003 - Present (22 years 1 month)
Inspected the quality of outgoing products and applied inspection labels. Led a team of 20 employees in packing products for customers, overseeing shipping and dispatching freight.
Education
Degrees, certifications, and relevant coursework
Edward Bell High School
High School Diploma, High School Diploma
Completed high school education, earning a diploma. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Janeisha?
You can contact Janeisha and 90k+ other talented remote workers on Himalayas.
Message JaneishaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
