Razzie Loren Hope Ca-a
@razzielorenhopecaa
Virtual Assistant | Customer Service | Travel Management
What I'm looking for
I am a passionate and detail-oriented travel specialist with a Bachelor of Science in Tourism from Grand Regal Hotel Davao. My experience spans various roles in customer service, billing, and reservations, where I have honed my skills in managing travel-related accounts and providing exceptional support to clients. At Concentrix Davao, I successfully coordinated bookings and resolved customer inquiries, ensuring a seamless travel experience for all clients.
Throughout my career, I have demonstrated a strong ability to exceed revenue targets and build lasting relationships with customers. My previous role as a Billing and Sales Representative at IBEX Global Solutions allowed me to develop my sales acumen and communication skills, enabling me to effectively educate customers on products and services. I thrive in fast-paced environments and am committed to delivering outstanding service that enhances customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Travel Specialist
Concentrix Davao
Jul 2024 - Jan 2025 (6 months)
Managed and supported travel-related accounts, including airlines, hotels, and car rentals. Responsibilities included coordinating bookings, resolving customer inquiries, and maintaining account records while ensuring exceptional customer service.
Reservations & Reception Specialist
Grand Regal Hotel Davao
Apr 2019 - Mar 2024 (4 years 11 months)
Performed receptionist duties, greeted visitors, answered phone calls, and managed reservations. Assisted customers in organizing their travel plans and maintained professional interactions.
Billing & Sales Representative
IBEX Global Solutions
Sep 2017 - Nov 2017 (2 months)
Achieved revenue targets as a sales representative, managed client networks, and developed strategies to capture new clients. Provided exceptional support and followed up on leads to generate new income streams.
Front Desk Officer
The Royal Mandaya Hotel
Sep 2016 - Sep 2017 (1 year)
Welcomed and assisted guests, managed phone calls, and ensured the reception area was organized. Provided administrative support and maintained appointment schedules.
Education
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Razzie Loren Hope hasn't added their education
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