Rosie Celeste

Providing support to travel agents via email and phone regarding bookings and flight quotes. Utilizing multiple GDS systems to manage exchanges, cancellations, and refunds, while monitoring schedule changes.

Assisted customers with travel plans, provided quotes, and managed bookings using Amadeus GDS. Responsible for organizing details for clients' trips and managing emails.

Provided customer support via chat, email, and phone, utilizing multiple GDS systems to assist with exchanges, cancellations, and refunds. Supported agents with complex ticketing issues.

Supported customers via email and phone, organized travel, and managed bookings using GDS Sabre. Responsible for invoicing and calendar management.

Supported customers through various channels, addressing inquiries and managing ticketing processes. Provided timely solutions for customer issues and managed schedule changes.

Assisted customers with inquiries and ticketing processes, utilizing GDS systems to manage exchanges and cancellations. Provided solutions to customer issues promptly.

Managed bookings and inquiries for business travelers using GDS tools. Organized travel details and provided timely solutions to client issues.

Resolved customer complaints and managed technical support needs. Provided training and mentorship to new team members to enhance service quality.

Reviewed collection reports and assessed clients' financial situations to develop strategic solutions. Managed customer communications regarding outstanding payments.

Cross-sold products and services while ensuring superior customer experience. Managed customer inquiries and processed payments efficiently.

Completed an Associate degree in Technology with a major in Electronics, gaining foundational knowledge and skills in electronics and technology applications.