Ronna Liza Dollente

I am a dedicated and detail-oriented professional eager to begin an exciting new journey as a Virtual Assistant. My experience as a receptionist and travel coordinator has equipped me with a versatile skill set, which I am eager to leverage in delivering exceptional customer service and administrative support. With a commitment to excellence, I am prepared to thrive in a remote work setting, rapidly adapt to new learning opportunities, and tackle challenges with determination.

During my time as a Receptionist at Purple and Pink Blossom Spa, I managed the front desk and provided exceptional customer service, achieving an 80% satisfaction rating based on client feedback. I successfully demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight guidelines. My role involved scheduling and coordinating appointments, optimizing client flow, and improving overall booking efficiency by 20%. I also processed daily financial transactions, contributing to a 10% reduction in billing discrepancies.

As a Travel Coordinator at Hana Tour, I coordinated over 50 domestic travel itineraries annually, ensuring compliance with company policies and budget constraints. I spearheaded a customer service initiative that improved travel booking efficiency, reducing client wait times by 10% and increasing overall customer satisfaction by 15%. My ability to develop cost-effective itineraries and provide travel advice has resulted in strong client relationships and repeat business.