Julia Carmi Barredo

I am a dedicated virtual assistant and customer service professional with experience in guest support, reservation management, and escalation handling in the BPO industry.

Over 1 year and 7 months I managed hotel reservations, cancellations, guest records, and responded to inquiries through hybrid support channels including calls, emails, and administrative tasks.

I coordinated with hotel staff and internal teams to escalate and resolve issues promptly, led weekly client meetings, prepared accurate reports, and maintained up-to-date records to support operational efficiency.

I bring a service-focused mindset, attention to detail, and proven ability to handle supervisor-level call requests and deliver timely resolutions that maintain guest satisfaction.