Open to opportunities

John Paul Lopez

@johnpaullopez

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Dedicated booking agent with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth.

I am a dedicated booking agent and virtual assistant with a strong background in customer service. My experience spans several years in various roles, where I have honed my organizational skills and ability to work effectively with diverse clients. I thrive in fast-paced environments and am committed to delivering exceptional service.

Throughout my career, I have worked with reputable companies such as Everise Philippines and Alorica, where I developed my skills in customer communication and problem-solving. My educational background in Information Technology from Eastern Visayas State University has equipped me with the technical knowledge necessary to excel in my roles. I am eager to leverage my experience and skills in a challenging new opportunity that allows for personal and professional growth.

Experience

Work history, roles, and key accomplishments

Booking Agent | Virtual Assistant

Koala

Nov 2023 - Jun 2025 (1 year 7 months)

Managed bookings and provided virtual assistance for clients in New York, USA. Handled customer inquiries and ensured smooth operations for various services.

Virtual Assistance Customer Service Client Communication Data Entry

Booking Agent | Virtual Assistant

Resort Rental Pros

Dec 2021 - Sep 2023 (1 year 9 months)

Provided booking agent and virtual assistant services for a resort rental company. Assisted with reservations, customer support, and administrative tasks.

Customer Relations Administrative Assistance Microsoft Office

Customer Service Representative

Everise Philippines

Nov 2018 - Oct 2021 (2 years 11 months)

Served as a Customer Service Representative, addressing customer concerns and providing solutions. Maintained high levels of customer satisfaction through effective communication.

Customer Service Problem Solving Communication Skills Conflict Resolution

Customer Service Representative

Alorica Philippines Inc.

Sep 2016 - Sep 2018 (2 years)

Handled customer inquiries and resolved issues as a Customer Service Representative. Utilized strong communication skills to assist a diverse customer base.

Customer Support Communication Data Management Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Eastern Visayas State University

Bachelor of Science, Information Technology

Studied information technology, gaining foundational knowledge in computer systems, software development, and network administration. Developed skills in problem-solving and technical support relevant to the IT industry.