Donna Jalmero

I’m a Customer Service and Guest Support professional with 10+ years of customer service experience and 6+ years specializing in hotel reservations, travel operations, and guest relations. I’m known for delivering high-quality service by resolving challenges with empathy and efficiency, while maintaining accuracy under pressure.

In my reservation work, I manage bookings end-to-end—handling reservation management, booking modifications, cancellations, and guest communication. I also coordinate with suppliers and focus on clear, timely updates so guests feel supported throughout every step of their travel experience.

Across fast-paced, remote environments, I’ve built a reputation for issue resolution and dependable customer support. I work confidently with CRM systems including Salesforce and Zendesk, and I use Google Workspace and Microsoft Office to stay organized, accurate, and responsive.

I’m a reliable team player with a strong work ethic and a continuous learning mindset, and I genuinely enjoy creating positive customer experiences.