Open to opportunities

Jean Rivera

@jeanrivera

Message

Detail-oriented virtual assistant with expertise in administrative support.

Philippines

Message

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a dedicated virtual assistant with over three years of experience in administrative support and customer service. My role at GRS Group involved managing tickets and invoices, ensuring timely payments, and training colleagues in various software platforms. I take pride in my ability to streamline processes and enhance team efficiency.

Prior to my position at GRS Group, I worked as a Reservation Officer at Seven Continents, where I honed my skills in client communication and tailored travel packages. My educational background in Tourism Management complements my practical experience, allowing me to understand client needs effectively and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

PODs Administrator/Virtual Assistant

GRS Group

Oct 2021 - Sep 2024 (2 years 11 months)

Managed tickets and invoices, ensuring timely payments from customers. Trained three colleagues on various platforms including INVU, Netsuite, Breedon portal, Outlook, Microsoft Teams, MS Excel, and MS Word.

INVU NetSuite Breedon Portal Outlook)Microsoft Teams MS Excel MS Word Invoice Management Customer Service

Reservation Officer

Seven Continents Travel and Tours

Nov 2019 - Jul 2021 (1 year 8 months)

Verified hotel availability based on client requests and provided tailored tour packages. Managed the entire reservation process for clients.

Customer Service

Education

Degrees, certifications, and relevant coursework

Jose Rizal University

Bachelor in Tourism Management, Tourism Management

Completed a comprehensive curriculum focused on tourism management principles and practices. Gained expertise in various aspects of the tourism industry, preparing for roles in travel and hospitality.

University of Mindanao

Information Technology, Information Technology

Undertook studies in Information Technology, acquiring foundational knowledge in computing and digital systems. Developed skills relevant to the IT sector.