Open to opportunities

Raphael Amuele

@raphaelamuele

Message

Customer service professional driving retention, sales, and process improvements.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can combine sales and service to improve retention, drive revenue, and contribute to process improvements in a collaborative team.

I am an accomplished Customer Service Representative with four years' experience across call center operations, retail sales, and insurance sales. I specialize in objection handling, product education, issue resolution, and balancing high call volumes with empathy to drive customer loyalty and retention.

My background includes negotiating policy terms and renewals, generating leads, managing CRM records, and supporting cross-functional teams with insights and process improvements. I deliver measurable results through attentive service, upselling, and continuous improvement of customer experience.

Experience

Work history, roles, and key accomplishments

Sales Officer

ClearView Insurance

Apr 2024 - Oct 2025 (1 year 6 months)

Negotiated policy terms, premiums, and renewals to secure long-term agreements and provided after-sales support that improved retention; generated and followed up on leads to drive sales growth.

Negotiation Policy Sales CRM Lead Generation Product Knowledge Cross Selling Microsoft Office Time Management

Sales Representative

Slot Systems Ltd

Feb 2023 - Mar 2024 (1 year 1 month)

Advised walk-in customers on mobile devices and accessories, conducted product demonstrations, and processed sales transactions to increase conversions and ensure accurate payments.

Retail Sales Product Demonstrations Cash Handling Attention To Detail Upselling

Customer Service Representative

Presco Plc

Jan 2021 - Dec 2022 (1 year 11 months)

Followed up with customers post-delivery to verify satisfaction, escalated complex complaints, and prepared weekly service reports to identify recurring issues and recommend improvements.

Customer Support Escalation Management Report Preparation