Anuoluwapo Sola-Orimoloye

I am a detail-oriented customer service representative and sales officer with four years' experience in inbound and outbound call environments, consistently meeting and exceeding KPIs through effective cross-selling, upselling, and conflict de-escalation. I combine strong listening skills with product knowledge and CRM proficiency to improve customer retention and drive sales conversions.

My background includes roles at TAL Life Insurance, Global Beverages, and GL Confectionery where I managed client relationships, negotiated terms, handled quality assurance, and maintained regulatory compliance. I focus on delivering exceptional customer experiences while achieving sales targets and adhering to internal and external standards.