Moye Dumebi Joy

I am an empathetic and resourceful Customer Service Representative with over six years of experience in managing both inbound and outbound interactions. My expertise lies in objection handling and identifying opportunities for cross-selling and up-selling, which has allowed me to build strong relationships that drive revenue growth while ensuring client satisfaction and loyalty.

In my recent role at Athena Home Loans, I made outbound calls to prospective clients, resulting in a 10% increase in qualified leads. I addressed basic life insurance-related questions, providing emotional support during sensitive situations and proactively suggesting tailored solutions to meet clients' needs. My previous experience at Crusader Sterling Pensions further honed my skills in delivering quality customer support, where I increased customer service deliveries by 20% through effective dispute resolution protocols.