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Ani Vivian

@anivivian

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I'm a Customer Support Specialist, based in Nigeria.

Nigeria

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What I'm looking for

My goal is to create a positive customer experience and build strong relationships with clients. I believe that excellent customer service is the key to customer satisfaction and loyalty. I'm confident in my ability to handle even the most challenging customer situations with empathy, patience, and professionalism.

Hello! Welcome to my profile. I'm a highly skilled and result driven experienced Customer Support Service specialist with over 5 years of experience in providing top-notched assistance to clients. I'm dedicated to ensuring customer's satisfaction by handling inquires, resolving issues, and providing timely and accurate solutions. I'm a result driven Customer Support who can professionally listen and calm irate customers and put smiles to their faces. Throughout my career, I have worked with diverse industries, including e-commerce, technology, and banking sector. This exposure has given me a deep understanding of customer needs and expectations across different sectors. I have successfully managed high call volumes and maintained exceptional response times, resulting in improved customer retention and positive reviews.

My expertise lies in handling phone, chats and email support, where I'm able to effectively communicate with clients in a professional and friendly manner. I have a strong attention to details and excellent problem-solving skills, allowing me to quickly identify and address customer concerns. By actively listening to customers, I'm able to empathize with their issues and provide personalized solutions that not only meet their needs but also exceed their expectations. I'm proficient in using various customer support tools and software, including Zendesk, Freshdesk, Intercom and Live Chat. These tools have enabled me to streamline customer support processes, ensuring efficient ticket management and seamless communication across teams. Additionally, I'm experienced in managing customer databases and maintaining accurate records of customer interactions. This allows for easy retrieval of information and reference, ensuring a personalized and efficient customer experience.

My area of expertise Includes: 🪷 Customer Service 🪷 Communication Skills 🪷 Problem Solving 🪷 Product/Service Knowledge 🪷 Technical Skill 🪷 Conflict Resolution 🪷 Multi-Tasking and Time Management 🪷 Quality control 🪷 Standard Operating Procedures (SOPs) 🪷 CRM setup and Managemen

Experience

Virtual Relationship Manager

Union Bank

Jun 2022 - Jul 2023 (1 year 1 month)

Deposit Mobilization
New Customer acquisition
Relationship Management
Creation of quality risk assets
Deploy the bank's e-channels across different customer segments
On-boarding of customers across the banks digital channels
Contribute significantly to the branch's profitability

Customer Care Customer Success Customer Support Customer Service Customer Retention Customer Operations Customer Onboarding Customer Management Communication Sales

Administrative Officer

Spytrac Telematics

Jan 2018 - May 2022 (4 years 4 months)

Manage office supplies stock and place orders
Prepare regular reports on expenses and office budgets
Maintain and update company databases
Organize a filing system for important and confidential company documents
Update office policies as needed
Maintain a company calendar and schedule appointments
Book meeting rooms as required
Distribute and store correspondence (e.g. letters, emails and package