Olaitan Omowunmi

I’ve led customer support across phone, email, and live chat, and I manage service delivery end-to-end through CRM ticket handling and accurate record updates. At ITANZWORLD, I’ve managed 50+ daily inquiries and resolved 90% of issues at first contact, improving customer satisfaction and cutting escalations.

Before that, at DeUnited Food Industries Limited (DUFIL), I handled high-volume customer inquiries via phone, email, live chat, and walk-in channels. I processed orders, payments, refunds, exchanges, and account updates, monitored SLAs and service-quality standards, and escalated complex cases until resolution.

Earlier roles included coordinating 30+ appointments weekly at Cornerstone Integrated Farms and supporting lead pipelines and outbound calling at B3W Enterprise. I bring consistent documentation, prioritization, and process-improvement habits to keep customer experiences smooth and dependable.