Gift Ajabor
@giftajabor
Empathetic customer service representative with 6 years of experience.
What I'm looking for
I am an empathetic and resourceful Customer Service Representative with over six years of experience in managing both inbound and outbound interactions. My expertise lies in objection handling and identifying opportunities for cross-selling and up-selling, which has significantly contributed to revenue growth in my previous roles. I pride myself on building strong relationships with clients that foster satisfaction and loyalty.
In my recent position at Athena Home Loans, I successfully made outbound calls to prospective clients, resulting in a 10% increase in qualified mortgage leads. My ability to address basic mortgage-related questions not only reduced the workload for senior staff but also enhanced customer engagement with our refinancing options. Previously, at Ready2Fix Tech Solutions, I improved the company’s customer service delivery by 20% through effective dispute resolution protocols, ensuring a seamless experience for both prospective and existing customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Athena Home Loans
Nov 2022 - Jan 2025 (2 years 2 months)
Managed outbound calls to prospective clients, resulting in a 10% increase in qualified mortgage leads. Addressed mortgage-related questions and explained various products, enhancing client interest in refinancing options while reducing call times.
Customer Service Representative
Ready2Fix Tech Solutions Limited
Sep 2018 - Aug 2022 (3 years 11 months)
Provided quality customer support, increasing service delivery by 20% through effective dispute resolution. Maintained detailed records of customer interactions and promptly responded to inquiries via email and website.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Mass Communication
2017 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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