Gift Ajabor

I am an empathetic and resourceful Customer Service Representative with over six years of experience in managing both inbound and outbound interactions. My expertise lies in objection handling and identifying opportunities for cross-selling and up-selling, which has significantly contributed to revenue growth in my previous roles. I pride myself on building strong relationships with clients that foster satisfaction and loyalty.

In my recent position at Athena Home Loans, I successfully made outbound calls to prospective clients, resulting in a 10% increase in qualified mortgage leads. My ability to address basic mortgage-related questions not only reduced the workload for senior staff but also enhanced customer engagement with our refinancing options. Previously, at Ready2Fix Tech Solutions, I improved the company’s customer service delivery by 20% through effective dispute resolution protocols, ensuring a seamless experience for both prospective and existing customers.