Looking for a job

Ngozi Ezemmah

@ngoziezemmah

I am an experienced, detail & result oriented customer support representative. I resolve high-volume customer issues across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage high-volume, multi-channel interactions, resolve urgent customer issues, coordinate across teams, and deliver efficient, empathetic service.

I provide top tier customer experience through exceptional customer service. I document service details, manage follow-ups, and escalate urgent or delayed issues across operational teams.

In my previous job, I handled high rate daily calls alongside email and chat support, maintained 95%+ satisfaction scores, and improved repayment success by 12% in six months. I've also reduced resolution time by 20%, trained junior team members, and supported customer service, sales, and administrative operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Horizons LLC

Mar 2026 - Present (5 months)

Handles inbound and outbound customer service calls and coordinates roadside tire emergency support for drivers in the United States. Documents conversation outcomes and follows up with service providers to ensure timely resolution.

Customer Service Call Handling Roadside Assistance Dispatch Coordination Documentation Follow up Escalation Management CRM Zendesk Freshdesk Five9 Tiphone Slack Microsoft Teams Outlook Google Workspace CSI

Customer Support Representative

FairMoney Microfinance Bank

Feb 2024 - Feb 2026 (2 years)

Handled 500+ inbound and outbound calls daily, alongside email and chat support for customer inquiries. Negotiated repayment arrangements and maintained detailed customer records, achieving 95%+ satisfaction scores and improving repayment success rate by 12%.

Customer Support Call Handling Email Support Chat Negotiation CRM Zendesk Freshdesk Metabase Five9 Tiphone Slack Microsoft Teams Outlook Google Workspace CSI Microsoft Office

Customer Support Representative

Herby International Publicity

Jan 2022 - Jan 2024 (2 years)

Delivered multi-channel support (phone, email, chat) to address customer inquiries, complaints, and service requests. Coordinated with design and marketing teams, logged interactions in CRM, and trained new hires, reducing resolution time by 20%.

Customer Support Phone Support Email Support Chat CRM Training Process Improvement Coordination

Customer Support Representative

ASJ Mode Fashion House

Oct 2020 - Mar 2021 (5 months)

Provided personalized in-store assistance and remote customer follow-up via phone, email, and chat. Managed inventory, processed orders, and resolved complaints, developing a customer feedback system that increased repeat visits.

Customer Support Phone Support Email Support Chat Inventory Management Order Processing Complaint Resolution Feedback

Office Assistant

Academic Staff Union of Research Institutions

Apr 2019 - Jun 2019 (2 months)

Managed calendars, arranged meetings, and maintained accurate document filing. Assisted senior staff with reporting, correspondence, and daily administrative operations.

Calendar Management Reporting Correspondence Administrative Support

Sales Representative

3Tech Technologies

Jan 2017 - Jan 2019 (2 years)

Sold computer systems and accessories, meeting and exceeding monthly sales targets. Built lasting customer relationships through consistent follow-up.

Sales Customer Relationship Management Follow up Systems Accessories