ajinwie Sandrine
@ajinwiesandrine
Customer service specialist driving outbound acquisition and excellent client retention.
AustraliaWhat I'm looking for
I am a customer service professional with four years of experience in call center environments, specializing in outbound customer acquisition, cold calling, and objection handling. I focus on clear, friendly communication, script adherence, and delivering solutions that drive loyalty and satisfaction.
My background includes re-engaging prospective clients, gathering qualifying information, coordinating with business development, and ensuring compliance with company policies. I consistently hit targets while managing multiple cases, resolving escalations, and using CRM tools to improve campaign performance and customer outcomes.
Experience
Work history, roles, and key accomplishments
Cold Caller
Berkley Insurance Company
Feb 2024 - Jul 2025 (1 year 5 months)
Re-engaged prospects and converted partially completed policy inquiries, collecting client business and risk information and ensuring compliance with company and insurance regulations.
Call Center Agent
Columba Consult
Mar 2023 - Jan 2024 (10 months)
Handled high volumes of inbound and outbound calls, resolved customer complaints, escalated complex issues, and adapted scripts to improve satisfaction and retention.
Sales Representative
Cassys Farmz
Jan 2021 - Feb 2023 (2 years 1 month)
Built relationships with customers and distributors, processed orders across channels, advised on product quality and storage, and negotiated bulk discounts to drive repeat business.
Education
Degrees, certifications, and relevant coursework
University Of Bamenda
Computer Engineering
Completed studies in Computer Engineering, graduating in 2023.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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