Looking for a job

Ralph User

@ralphducusin

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I am a Team Manager based in the Philippines with 10+ years of experience in BPO.

Philippines

Message

What I'm looking for

I am looking for a job that allows me to use my skills and experience in customer service, sales, and leadership. I enjoy working with people, solving problems, and achieving goals.

WhatsApp: +639175990807

Email: [email protected]

Hi, I’m Ralph, a 33-year-old professional based in the Philippines.

I have a bachelor’s degree in financial management from San Beda
I have experienced inbound and outbound sales.
4 years as a team leader, where I supervised, coached, and motivated a team of agents to deliver high-quality service and meet performance targets. I have excellent communication, negotiation, and problem-solving skills. I am passionate about learning new things and exploring new opportunities. I am looking for a role where I can leverage my skills and experience to contribute to the growth and success of an organization.

Experience

Team Leader

iQor Philippines

May 2022 - Sep 2023 (1 year 4 months)

• Managed inbound teams in customer service
• Reinforced company rules and ensured that all
members comply to client agreement/HR
• Collaborated with quality assurance, training, and other
departments to ensure iQor values are maintained
while maximizing company profits
• Attended leadership trainings, strategic planning, and
train the trainers to GROW; All other tasks provided by clients

Inside Sales Manager HR Policies Quality Assurance Staff Training Team Leadership Coaching Customer Success Metrics Customer Success Sales And Client Relationship Management Client Relationship Management

Team Leader

VXI Global

Mar 2019 - Mar 2022 (3 years)

• Supervised team in coaching, motivating, training,
developing, and guiding employee performance to
improve customer feedback continuously
• Analyzed daily metrics, KPI weekly performance
review, handled escalations, and other duties
depending on client needs
• Ensured weekly follow up and recognitions are
conducted to individual team members

Employee Supervision Sales Coaching Training Development Customer Satisfaction KPI Analysis Performance Reviews Escalation Management Client Relationship Management Recognition Programs HR Compliance

Subject Matter Expert

Inspiro

Mar 2014 - Mar 2018 (4 years)

• Technical support, customer retention, and
direct sales by resolving customer issues efficiently, and setting
appointment for Satellite TV installation
• Trained newbies, analyzed behaviors and
provided feedback real time, facilitated group
huddles, and showed skills transfer
• Ensured all updates are discussed, practiced, and
validated among members. Leads the team whenever manager is out.

Technical Support Customer Retention Sales Customer Support Training Feedback Team Management Team Leadership

Customer Service Representative

Concentrix

Mar 2012 - Mar 2014 (2 years)

• Inbound taking calls, activation of
OnStar in-vehicle safety services, and prepaid
minutes sales
• Mentored newly endorsed reps to enhance product
knowledge, helped the operations team improve call
handling, quality and Customer Satisfaction
• Conducted group huddles, provided real time
assistance to newly trained CSRs, and delivered real
time feedback for learning and development