Mr Gimpaya

As a Team Leader at Edge TV, I monitor incoming calls and email responses, troubleshoot subscription issues, and provide prompt resolutions to customer inquiries. I also document information on CRM and set up free trials for potential customers.

In my role as Team Leader at Concentrix, I handle escalated calls, provide feedback to agents, and collaborate on improving training processes. I also conduct coaching sessions and ensure quality standards are met in call handling.

As a Team Leader at Microtech, I validate product knowledge, coach new agents, and review calls to identify performance strengths. I ensure that agents meet performance and quality standards.

In my position at STARTEK, I educate new agents on product knowledge, monitor calls for quality assurance, and conduct coaching sessions to enhance performance. I ensure agents meet required time frames for calls.

As Marketing Staff at Asian College, I conducted career orientation seminars, guided OJT students, and assisted with marketing activities. I also handled queries and conducted campus tours for visitors.

Activities and societies: Conducted career orientation seminars for high schools, guided OJT students, and assisted with marketing activities.

Studied Business Administration with a focus on Marketing Management, gaining skills in marketing strategies, customer engagement, and business operations.