Jayson Carido

Managed daily escalation calls and trained team members on effective call handling and data entry. Audited calls, identified areas for improvement, and provided one-on-one feedback with action plans.

Handled daily escalation calls, training team members on effective call scenarios, customer data entry, and performance monitoring. Audited calls to identify areas for improvement, provided one-on-one feedback, and created action plans.

Managed Mapping System Network, Health Care, and Digital Marketing accounts. Qualified potential clients through calls and endorsed them to specialists for contract finalization.

Handled mapping system network, healthcare, and digital marketing calls. Qualified potential clients through questioning and endorsed them to specialists for contract finalization.

Managed 40+ daily calls, assisting customers with mobility accounts including account creation, billing, payments, refunds, and basic troubleshooting. Transitioned to sales based on performance, redirecting calls to order services.

Handled 40+ daily calls, assisting customers with mobility accounts including creation, billing, payments, refunds, and basic troubleshooting. Was endorsed to sales based on performance, redirecting calls to order services.

Handled 10+ daily supervisor calls, managing new customer sign-ups, data retrieval, product information presentation, and reservation cancellations. Conducted call audits, identified improvement areas, and provided feedback with action plans.

Managed 10+ daily supervisor calls, including signing up new customers, retrieving data, presenting product information, and cancelling reservations. Conducted call audits to identify improvement areas, provided one-on-one feedback, and developed action plans.

Managed 50+ daily calls, assisting customers in sending flower arrangements, checking availability, and relaying special instructions to florists. Memorized account products, services, prices, and special discounts.

Handled 50+ daily calls, assisting customers with flower arrangements, checking availability, and relaying special instructions to florists. Memorized extensive product and service details, including pricing and discounts.

Completed a Bachelor of Science degree with a focus on Business Administration. The curriculum provided a comprehensive understanding of business principles and practices.

Completed a comprehensive curriculum focused on business principles and management. Gained foundational knowledge in areas such as finance, marketing, and operations.