Looking for a job

rhom rhom

@rhomrhom

I work closely with clients to understand goals, deliver timely solutions, and drive results through responsive, reliable support.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can lead teams, improve service processes, coach agents, and grow in virtual assistance and e‑commerce support.

I am a highly organized, detail‑oriented team leader with years of customer service experience who builds motivating team environments and strong client relationships to achieve company goals.

I have hands‑on experience as a customer service representative handling inbound/outbound calls, activation/reactivation of handsets, troubleshooting devices, booking and managing taxi reservations across the US and Canada, and tracking fleet movement to ensure timely service.

I have acted as an acting supervisor for a 15‑agent campaign, conducted one‑on‑one coaching and monthly client reviews, and continuously pursue training to expand my skills in virtual assistance and e‑commerce customer support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

PACBIZ Outsourcing

Mar 2018 - Jun 2024 (6 years 3 months)

Managed inbound/outbound taxi reservation calls for US and Canada accounts, coordinated fleet and drivers, and acted as supervisor/account manager to improve performance and client retention.

Call Center Account Management Team Leadership Coaching Fleet Management

Customer Service Representative

Qualfon Philippines Inc.

Jan 2016 - Jan 2018 (2 years)

Handled handset activation/reactivation, service redemptions, and troubleshooting of damaged devices while delivering prompt, professional customer support to improve service setup and issue resolution.