King Arahan
@kingarahan
Customer service manager with a focus on team performance and satisfaction.
What I'm looking for
I am a dedicated customer service professional with extensive experience in managing teams and enhancing customer experiences. My journey began as a Customer Service Representative at Alorica Philippines, where I honed my skills in resolving inquiries and ensuring customer satisfaction. Over the years, I progressed to a Team Manager role, where I successfully led teams to achieve exceptional results while maintaining high standards of service.
Throughout my career, I have demonstrated a strong ability to identify and resolve issues efficiently, coach employees, and implement action plans that drive customer satisfaction. My educational background in Mechanical Engineering from the University of the Philippines has equipped me with analytical skills and a problem-solving mindset, which I apply in my professional endeavors. I am passionate about fostering positive relationships and creating a collaborative work environment that encourages growth and excellence.
Experience
Work history, roles, and key accomplishments
Team Manager - Customer Experience
Alorica Philippines
Jan 2023 - Sep 2023 (8 months)
Managed teams to achieve exceptional results in customer experience for Verizon Wireless postpaid accounts. Responsibilities included workflow management, employee coaching, and issue resolution to maintain high customer satisfaction.
Customer Service Representative
Alorica Philippines
Mar 2017 - Dec 2022 (5 years 9 months)
Provided real-time support to customers via live chat for Verizon Wireless postpaid accounts. Resolved inquiries related to billing and technical issues while maintaining high customer satisfaction and performance metrics.
Senior Operations Coordinator
Telus International Philippines
Aug 2014 - Mar 2016 (1 year 7 months)
Assessed customer credit limits and processed orders for US Dell Financial Services. Collaborated with various departments to meet client needs and assisted junior coordinators with complex accounts.
Subject Matter Expert - Quality Control
Aegis People Support Philippines
Jul 2012 - Aug 2014 (2 years 1 month)
Ensured quality control for agents working with Origin Energy Australia. Analyzed performance metrics, facilitated training sessions, and assisted agents with complex issues to improve service quality.
Education
Degrees, certifications, and relevant coursework
University of the Philippines - Diliman
Bachelor of Science, Mechanical Engineering
2006 - 2012
Became a University Scholar for 1 year (2007-2008). Member of UP Epsilon Chi Fraternity, an engineering-wide organization which aims to help the college and the university on academic excellence. Spearheaded the UP Engineering Survival Guide for UP freshman engineering students. This booklet contains all the necessary information that will guide a student in and out of the university.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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