Open to opportunities

King Arahan

@kingarahan

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Customer service manager with a focus on team performance and satisfaction.

Philippines

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service expertise.

I am a dedicated customer service professional with extensive experience in managing teams and enhancing customer experiences. My journey began as a Customer Service Representative at Alorica Philippines, where I honed my skills in resolving inquiries and ensuring customer satisfaction. Over the years, I progressed to a Team Manager role, where I successfully led teams to achieve exceptional results while maintaining high standards of service.

Throughout my career, I have demonstrated a strong ability to identify and resolve issues efficiently, coach employees, and implement action plans that drive customer satisfaction. My educational background in Mechanical Engineering from the University of the Philippines has equipped me with analytical skills and a problem-solving mindset, which I apply in my professional endeavors. I am passionate about fostering positive relationships and creating a collaborative work environment that encourages growth and excellence.

Experience

Work history, roles, and key accomplishments

Team Manager - Customer Experience

Alorica Philippines

Jan 2023 - Sep 2023 (8 months)

Managed teams to achieve exceptional results in customer experience for Verizon Wireless postpaid accounts. Responsibilities included workflow management, employee coaching, and issue resolution to maintain high customer satisfaction.

Team Management Customer Experience Coaching Workflow Management Communication Problem Solving Customer Satisfaction

Customer Service Representative

Alorica Philippines

Mar 2017 - Dec 2022 (5 years 9 months)

Provided real-time support to customers via live chat for Verizon Wireless postpaid accounts. Resolved inquiries related to billing and technical issues while maintaining high customer satisfaction and performance metrics.

Customer Support Live Chat Technical Support CRM Tools Multitasking Customer Satisfaction Performance Metrics Communication

Senior Operations Coordinator

Telus International Philippines

Aug 2014 - Mar 2016 (1 year 7 months)

Assessed customer credit limits and processed orders for US Dell Financial Services. Collaborated with various departments to meet client needs and assisted junior coordinators with complex accounts.

Order Processing Collaboration Problem Solving Communication

Subject Matter Expert - Quality Control

Aegis People Support Philippines

Jul 2012 - Aug 2014 (2 years 1 month)

Ensured quality control for agents working with Origin Energy Australia. Analyzed performance metrics, facilitated training sessions, and assisted agents with complex issues to improve service quality.

Quality Control Training Performance Analysis Coaching Communication Process Improvement

Education

Degrees, certifications, and relevant coursework

University of the Philippines - Diliman

Bachelor of Science, Mechanical Engineering

2006 - 2012

Became a University Scholar for 1 year (2007-2008). Member of UP Epsilon Chi Fraternity, an engineering-wide organization which aims to help the college and the university on academic excellence. Spearheaded the UP Engineering Survival Guide for UP freshman engineering students. This booklet contains all the necessary information that will guide a student in and out of the university.