Open to opportunities

Ralph Joseph Hofileña

@ralphjosephhofilea

Message

Customer-focused service professional skilled in technical support and healthcare advocacy.

Philippines

Message

What I'm looking for

I am looking for a customer-focused role where I can use technical troubleshooting and healthcare advocacy skills, with opportunities for growth and collaborative, supportive culture.

I am a results-oriented customer service and technical support professional with experience assisting telecom and healthcare customers through clear communication, troubleshooting, and benefit explanation. I have worked with companies including Transcom, Teleperformance, Panasiatic Solutions, Comcast, Verizon, T-Mobile, and Teletech, resolving technical issues and explaining coverage and plan options with patience and accuracy.

I bring strong time-management, attention to detail, and relationship-building skills, and I prioritize delivering professional, patient, and supportive service to customers. I seek opportunities to apply my technical troubleshooting and customer advocacy experience to improve customer outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Healthcare Advocate

Teletech Philippines

Jan 2025 - Jan 2026 (1 year)

Assisted UnitedHealthcare members by explaining coverages, benefits, and claim statuses while resolving inquiries clearly and professionally to improve member understanding and satisfaction.

Customer Service Benefits Communication Patient Advocacy CRM Problem Solving

Technical Service Representative

Transcom Bacolod

Jan 2024 - Jan 2025 (1 year)

Provided technical support for internet connectivity issues through troubleshooting, diagnostics, and step-by-step guidance, resolving customer issues efficiently and improving first-call resolution.

Technical Support Troubleshooting Diagnostics Patience Remote Assistance

Customer Service Representative

Teleperformance

Jan 2024 - Dec 2024 (11 months)

Assisted customers with service troubleshooting and plan upgrades, explained plan options clearly, and resolved issues to deliver professional, customer-focused support.

Customer Service Troubleshooting Communication Time Management Attention To Detail

Customer Service Representative

Panasiatic Solutions

Jan 2023 - Dec 2023 (11 months)

Handled customer inquiries and basic troubleshooting for Verizon customers, provided plan upgrade assistance, and maintained clear, professional support to improve customer satisfaction.

Customer Support Troubleshooting Microsoft Office Google Workspace Communication