Benny Dela Cruz

I’m a results-driven Team Leader with 5 years of experience in Sales, focused on driving performance, improving processes, and leading high-performing teams. I bring a proven ability to strengthen customer experience while consistently meeting KPIs.

My customer-first foundation comes from my Customer Service Representative roles, where I assisted customers with reservations and inquiries, and later managed financial account concerns like billing and transactions. In fast-paced environments, I resolved issues efficiently, maintained accurate records, and consistently supported performance metrics such as CSAT and AHT.

As a Team Leader for B2B Sales Accounts, I led and supervised agents handling B2B sales, monitored team performance against targets and KPIs, and delivered coaching sessions to improve productivity. I also handled escalations, provided solutions to maintain client satisfaction, and implemented strategies that improved team efficiency and sales results.

In my current Team Leader role, I oversee daily sales team operations to ensure consistent target achievement. I train and mentor team members, manage reports, scheduling, and performance tracking, and collaborate with management to improve processes and drive business growth—while maintaining strong client relationships and high-quality service delivery.