Open to opportunities

Girlie Abarracoso

@girlieabarracoso

Message

Encouraging team leader driving performance and customer success.

Philippines

Message

What I'm looking for

I seek a role where I can lead and coach a customer-facing team, drive KPI and sales improvements, and contribute to a collaborative culture that values training and career growth.

I am an encouraging manager and analytical problem-solver with a strong track record leading customer service teams to meet KPIs and improve sales performance. I have managed teams of 10–15, coached individuals, handled escalations, and implemented training that improved productivity and customer satisfaction.

I consistently foster open, professional relationships to expedite issue resolution and boost morale, earning multiple Top Team Leader sales rankings at VXI Global. I am dedicated to applying coaching, monitoring, and decision-making skills to enhance employee engagement and business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Teleperformance

May 2023 - Present (2 years 7 months)

Led a team of 10, setting responsibilities, analyzing individual performance, and providing coaching that improved KPI attainment and issue resolution speed.

Team Leadership Coaching Performance Management Customer Service KPI Tracking Conflict Resolution Quality Assurance

Team Leader

VXI Global Holdings, B.V.

Aug 2020 - Feb 2023 (2 years 6 months)

Supervised a 15-person team, conducted performance evaluations and targeted coaching, and trained staff in advanced customer service tactics that boosted sales performance.

Team Leadership Coaching Sales Enablement Customer Service Training And Development Collaboration

Subject Matter Expert

VXI Global Holdings, B.V.

Nov 2019 - Aug 2020 (9 months)

Mentored new customer service representatives, delivered training to improve interactions, and assisted with escalated service calls to maintain service quality.

Coaching Mentoring Escalation Management Training Delivery Customer Support Quality Assurance Troubleshooting

Account Associate II

VXI Global Holdings, B.V.

Jun 2018 - Nov 2019 (1 year 5 months)

Applied improved skills to increase productivity and efficiency, resolved client issues, and contributed to operational and customer service improvements.

Account Management Problem Solving Customer Support Process Improvement Communication Troubleshooting

Account Associate

VXI Global Holdings, B.V.

Mar 2017 - Jun 2018 (1 year 3 months)

Managed customer correspondence and inquiries, troubleshot issues for timely resolution, and assisted customers with product and service questions.

Customer Service Correspondence Management Troubleshooting inquiry handling Time Management Communication

Customer Service Representative

Sovereign BPO

Jan 2016 - Feb 2017 (1 year 1 month)

Handled customer concerns through active listening, escalated major issues appropriately, and provided analyzed solutions to improve satisfaction.

Customer Service Active Listening Communication Data Analysis

Lead Generator

IEntourage BPO

Apr 2012 - Jan 2016 (3 years 9 months)

Generated and qualified leads via marketing lists and referral programs, conducted discovery calls, and developed lasting customer relationships to support sales growth.

Lead Generation Sales Qualification Cold Calling Prospecting Relationship Building Communication