Raj Raja

• Operational Support: Provide day-to-day operational support for the IT infrastructure, including monitoring and responding to IT incidents promptly and effectively.
• Security Monitoring: Review security monitoring tools to identify and respond to potential security threats. Actively participate in maintaining a secure IT environment.

• Visit our customers in the Metro Area when an onsite presence is needed.
• Troubleshoot and resolve hardware, software and network related problems with the assistance of remote personnel.
• Implement new technology with the assistance of remote personnel.
• Procurement of equipment’s as per customer requirement.

• Working with domestic Clients to understand the business requirements
• Updating the asset register and Tagging newly procured Hardware Assets in HAM.
• Logging Tickets in ServiceNow and updating the same based on resolution steps followed.
• Documenting work performed and other technical information for our clients.

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Leading and Managing Internal and External IT Audits.
• Creating and maintaining documentation including ad-hoc reports for cl

• Coordination with SBI Bankers (sub client) for Server provisioning and related project requirements.
• Creating customized Windows OS Image using MDT tool in collaboration with Microsoft Technical Consultant.
• Collaborated with Senior Microsoft consultant for deploying KMS & Bitlocker Solution servicing 2 Lakh+ users.
• As a senior engineer provides support to MD’s, senior managers.

Grade: A

Grade: B