Satya Tatavarty

Involved in continuous infrastructure design, incident and problem management, and attending OPS review meetings. Monitored and worked on alerts for JDE and K2, organized customer CAB meetings, and performed infrastructure right-sizing and optimization. Led project delivery for moving entire infrastructure between security zones and researched new technologies.

Led CGI operations and management for prestigious clients, focusing on delivery and technology operations. Transformed the team to achieve "Team of Excellence" awards and significantly improved incident response times and first call resolution rates. Managed P&L, validated changes, assisted in problem ticket resolution, and drove automation initiatives.

Led a team of 6, strategized and designed RequestForService (RFS) projects, and provided Wintel/VMware support including capacity planning and resource allocation. Supported migrations, scripting, automation, and provided RCA for incidents. Deployed and managed Web Services like IIS and FTP, and functioned as a subject matter expert for Hybrid Storage, HA, DR, and Data Center Virtualization.

Managed a team of 12, providing Wintel and VMware support in a datacenter environment, focusing on strategy and design. Worked on RCAs, patch management using HPSA and SCCM, and administered Active Directory and GPO. Performed remote administration, scripting in PowerShell, WMI, BatchFile, and VB scripting, and utilized Microsoft tools for troubleshooting.

Managed a team of 4, focusing on Windows Clustering and Storage in a datacenter environment, including strategy and design. Administered Active Directory and GPO, performed remote administration, and scripted in PowerShell, WMI, Batch File, and VB scripting. Handled VMware ESX Cluster, SRM, SRA, HA, and DR, and worked with various storage technologies and network devices.

Drove operational improvements, maximized customer satisfaction, and monitored continuous improvement of performance and quality standards. Implemented EMC based SAN Storage Systems, handled S1 (P1) and Code Red Calls, and trained and mentored team engineers. Executed Incident, Change, and Problem management in line with ITIL Standards and managed a team of 21 members.

Managed software distribution using System Management Server (SMS), handling central, regional, and multiple primary/secondary sites. Performed client remediation, log/inbox monitoring, and resolved management/distribution point issues. Successfully implemented rogue detection sensors and deployed agents to suspicious network segments.

Responsible for SMS deployment and infrastructure maintenance, including client remediation, software staging to Distribution Points after approvals, and reporting of advertisements and inventory. Also involved in Active Directory and Exchange presentations.

Administered all infrastructure and Microsoft platforms at the client site, including Windows NT 4, Win 2000/2003/2008, and R2. Deployed and maintained Microsoft Windows Server 2003, Exchange Server 2000/2003, and SharePoint Server 2007. Handled entire Infrastructure Management for two offsite projects and monitored HP Openview.

Independently managed Windows support for the Noida Center, comprising approximately 300 machines and local/remote Windows servers. Deployed MS Exchange and supported remote machines, handling user accounts, alias management, mail accounts, permissions, anti-virus patch installation, monitoring, and troubleshooting software issues.

Operated a hardware and networking business, focusing on peer-to-peer networking solutions. Managed sales and marketing of hardware components including switches, machines, and accessories.

Grade: Distinction

Completed a Post Graduate Diploma in IT, focusing on business administration principles applied to information technology. Achieved a Distinction, demonstrating strong academic performance in the program.

Acquired an Advanced Diploma in Networking Technologies, gaining expertise in various networking concepts and implementations. This program provided foundational knowledge crucial for a career in IT infrastructure.

Completed a Graduate degree, establishing a broad academic foundation. This foundational education prepared for further specialized studies and professional development.

Pursued a Master of Technology in Information Technology, deepening knowledge in advanced IT concepts and applications. This program enhanced technical and analytical skills relevant to the IT industry.