Amit John
@amitjohn
I deliver global IT transitions, infrastructure programs, and managed services.
IndiaWhat I'm looking for
I've led IT transition, infrastructure, and managed service programs for Elevance Systems, Wipro, Team Computers, and Information Technology by Design across healthcare, finance, energy, retail, and other global industries. I manage end-to-end transition planning, governance, financials, stakeholder communication, risk mitigation, and operational handovers.
With 14+ years in IT project and service delivery management, I've led teams of more than 100 FTEs, managed budgets over USD 10 million, and delivered projects using Waterfall and Agile methodologies. I'm ITIL V4 and PRINCE2 certified, with hands-on experience across cloud infrastructure, service desk, end-user computing, Office 365, Active Directory, disaster recovery, and data center migrations.
Experience
Work history, roles, and key accomplishments
Infra - Project Manager
Elevance Systems Ratan Enterprises Limited
Sep 2025 - Present (11 months)
Delivering IT program capabilities and managing strategic projects to bring business benefits and value to the organization and end customers. Leading transition projects with a focus on planning, execution, and stakeholder management.
Delivered IT program capabilities and managed transition projects for global clients across various domains. Led multiple projects with a focus on planning, execution, and stakeholder management.
IT Service Transition Manager
Team Computers Pvt. Ltd.
Oct 2020 - Oct 2021 (1 year)
Managed IT service transitions and service delivery, ensuring seamless onboarding of new clients and services. Led a team of 150+ FTEs and achieved high client satisfaction.
Service Delivery Manager
Information Technology by Design
May 2018 - Sep 2020 (2 years 4 months)
Managed IT infrastructure and end-user systems for clients, providing proactive support and project implementation. Oversaw a team of 60-80 FTEs and ensured SLA compliance.
Managed IT operations and provided technical support for Office 365 and Exchange environments. Led a team of 15 members and drove process improvements.
Escalation Engineer
Convergys Ltd.
Jul 2012 - Mar 2014 (1 year 8 months)
Provided tier 2 technical support for Microsoft Windows and Office applications. Handled escalations and mentored tier 1 support teams.
Provided first-level technical support for HP network printers. Acted as subject matter expert and mentored tier 1 support teams.
Education
Degrees, certifications, and relevant coursework
MBA in Information Technology
Master of Business Administration, Information Technology
Pursued an MBA with a specialization in Information Technology.
Bachelor of Technology in Food Technology
Bachelor of Technology, Food Technology
Completed a Bachelor of Technology with a focus on Food Technology.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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