At Tata Consultancy Services Ltd (TCS), I led service delivery and operations for a $20M portfolio of six strategic programs, with P&L and budget accountability. I sustained 95%+ on-time delivery and delivered a $1.2M infrastructure migration one week ahead of schedule with zero critical production defects.
I recovered a $500K at-risk engagement in three weeks by redesigning governance, reporting and escalation paths, avoiding $100K in contractual penalties. I also governed multi-vendor delivery and led Incident, Major Incident, Problem, Change and Request Management for a team of 30+.
At Cognizant Technology Solutions, I directed service delivery across 14 technology domains and led an automation program that scaled closed-loop coverage to 30%+ of BAU workflows, reducing operational costs by 21%. At IBM India Pvt. Ltd, I governed global production changes, sustaining a 97%+ success rate with zero major change-related outages for 26 consecutive months.
My work spans service delivery, ITSM process design, SIAM governance, service transition and program management. I apply AIOps, automation and Azure and ELK optimization to reduce costs and manual effort, and hold ITIL, PRINCE2 Practitioner, Professional Scrum Master I and Microsoft Azure certifications.
