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Akshay Warekar

@akshaywarekar

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I lead global IT operations, service delivery, and end-user support teams.

India

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What I'm looking for

I’m looking for IT Operations, Service Delivery, EUC, or Global Service Desk leadership opportunities where I can lead distributed support teams, strengthen SLA and KPI performance, improve service processes, and deliver reliable customer-focused IT operations.

I’ve led global IT support operations for Google, NAVTOR, and Scorpio Marine Management, improving SLA performance, service quality, and operational continuity across distributed teams. At Astraya, I supervised 80+ technicians across 15+ APAC locations supporting a global enterprise client.

I bring 11 years of experience across IT operations, service delivery, global service desks, endpoint management, and infrastructure. I’ve led teams supporting 1,300+ users across 10 locations, maintained 98% SLA compliance across 1,000+ monthly tickets, and delivered end-to-end office IT infrastructure.

Experience

Work history, roles, and key accomplishments

Service Delivery Supervisor

Astraya

Jan 2025 - Jun 2026 (1 year 5 months)

Supervised 80+ technicians across 15+ APAC locations supporting Google, driving SLA compliance and operational performance. Led AV and IT deskside support operations, managed escalations, and presented performance reviews in governance meetings.

ITIL SLA Management Team Leadership Escalation Management A V Support Performance Management Service Governance