Open to opportunities

Mahtab ALam

@mahtabalam

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Experienced IT Project Manager with a focus on delivering results.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can lead innovative IT projects and contribute to strategic goals.

I am an IT Project Manager with extensive experience in leading cross-functional teams to deliver high-quality IT solutions. My journey began at Wipro, where I honed my skills in service management and project execution over 16 years, transitioning from a Service Desk Analyst to a Project Manager. Currently, I am with Sopra Steria, where I manage multi-million dollar programs, ensuring stakeholder engagement and adherence to best practices.

Throughout my career, I have successfully managed various IT projects, including software and infrastructure initiatives, vendor management, and disaster recovery support. My certifications, including AWS Certified Solution Architect and ITIL 4, complement my practical experience, enabling me to drive continuous improvement and innovation within my teams. I am passionate about fostering a culture of collaboration and accountability, ensuring that projects not only meet but exceed client expectations.

Experience

Work history, roles, and key accomplishments

Current

IT Project Manager

Current

Sopra Steria

Jan 2023 - Present (2 years 4 months)

Led the launch of internal landing pages for the private sector project development community, managing stakeholder collaboration, content creation, and rollout planning. Directed end-user device, network, Citrix, and Active Directory engagements for a multi-million-pound program, coordinating with HR, procurement, and suppliers.

Stakeholder Management Content Management Requirements Gathering Project Planning Active Directory Citrix Procurement Supplier Management

Project Manager

Wipro

Nov 2017 - Dec 2022 (5 years 1 month)

Managed end-to-end IT projects, including software and infrastructure initiatives, ensuring adherence to budget and timelines. Oversaw vendor management, developed project schedules, and provided regular status reports to stakeholders. Led offshore teams, mentored staff, and contributed to IT disaster recovery support.

Project Management Vendor Management Budget Management Project Timelines Team Leadership Disaster Recovery IT Infrastructure Projects Service Delivery Change Management

Windows 10 Image Customization

Wipro

Jan 2016 - Dec 2017 (1 year 11 months)

Created Microsoft OS images according to company guidelines and administered package deployment environments. Collaborated with international teams to understand needs and develop solutions for Windows 10 image customization.

Windows 10 Microsoft Surface Pro Collaboration Technical Documentation System Administration Troubleshooting Image Customization Software Deployment

IT Support/Desktop Technician

Wipro

Jan 2012 - Dec 2016 (4 years 11 months)

Provided on-site IT support, configuring PCs, troubleshooting hardware/software, and assisting with system upgrades. Supported Microsoft Office, Active Directory, and network-related issues for UK and overseas colleagues. Built and installed hardware and software, escalating complex issues to senior staff.

Desktop Support Troubleshooting Microsoft Office Active Directory Installation IT Support

Service Desk Analyst/SME

Wipro

Jan 2006 - Dec 2012 (6 years 11 months)

Handled incoming calls, web, and email tickets, resolving incidents using Remedy and remote control tools like SMS/SCCM. Addressed issues related to Active Directory, Mainframe, Oracle, VPN, and Exchange server. Acted as a first point of escalation for customer complaints, improving client satisfaction and analyzing KPIs.