Rahul bhanushali
@rahulbhanushali
I lead enterprise SaaS delivery and professional services, scaling onboarding and customer success with operational rigor.
IndiaWhat I'm looking for
I’m a Director-level delivery and professional services leader with 8+ years driving enterprise SaaS implementations across BFSI, Telecom, and industrial verticals. I build scalable delivery frameworks and own customer success outcomes from onboarding through go-live.
In my current role, I own delivery governance and customer success across a portfolio of 15+ enterprise accounts, managing ~ $4M ARR while maintaining on-time delivery across complex multi-workstream programs. I accelerated client onboarding by 30% by engineering a reusable delivery blueprint and an AI SDLC-based delivery framework, and I built and scaled a team of 15 PMs and onboarding leads.
I’ve also led AI-first enterprise implementations—AI Enterprise Search, AI Orchestration, AI-powered applications, and end-to-end AI workflow automation—while sustaining CSAT above 80% through proactive risk management and structured governance. Earlier, as Associate Director at LeadSquared, I led a 25-person PS organization, improving client time-to-value by 20% and boosting revenue retention by 15% within 12 months; I continued to strengthen execution through process standardization, reusable templates, and role-based training and certification.
Experience
Work history, roles, and key accomplishments
Director, Project Management
UnifyApps
Apr 2025 - Present (1 year 3 months)
Own delivery governance and customer success for a portfolio of 15+ enterprise accounts, managing ~$4M ARR while maintaining on-time delivery across complex multi-workstream programs. Lead AI-first enterprise implementations, drive change management, and act as the executive escalation point to sustain CSAT above 80% and support revenue retention.
Associate Director Professional Services
LeadSquared
Apr 2024 - Apr 2025 (1 year)
Led a professional services organization of 25 implementation consultants across India, improving client time-to-value by 20% and boosting revenue retention by 15% in 12 months. Managed PS P&L and budgets, overhauled the PS operating model, and built training/certification to reduce ramp time and improve delivery consistency.
Led a team of 8 implementation specialists across 10+ concurrent enterprise CCaaS/CXM deployments in the AMER market, owning delivery execution from kickoff through go-live. Defined a regional implementation methodology, improved CSAT to an average of 80%, and authored BRDs, UAT scenarios, and implementation proposals.
Software Quality Assurance Engineer
Tata Advanced Systems
May 2020 - May 2021 (1 year)
Led CMMI V2.0 and IMS implementation across defense (MOD) projects, establishing audit checklists and a Project Health Index to improve portfolio-level quality visibility. Conducted gap analysis against CMMI V2.0 and Agile Scrum and reviewed deliverables across requirement, design, coding, and testing through the Documentation Verification Cell (DVC).
Performed QA across development and maintenance projects using Waterfall and Agile SDLC for industrial and transportation clients. Owned a quality dashboard and KPI analysis, led a CMMI V2.0 assessment and QMS migration, and improved customer satisfaction and NPS for a managed account.
Education
Degrees, certifications, and relevant coursework
K J Somaiya College of Engineering
Bachelor of Engineering, Electronics and Telecommunication
2017 -
Pursued a B.E. in Electronics and Telecommunication at K J Somaiya College of Engineering in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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