Open to opportunities

Sunu Mukundan

@sunumukundan

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Director of Delivery specializing in AI/SaaS program execution and cross-functional team leadership.

India

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What I'm looking for

I’m looking for a leadership role where I can own concurrent AI/SaaS delivery, set lightweight governance, de-risk execution with clear RAID ownership, and partner across Engineering, Product, Sales, and Customer Success to drive measurable customer outcomes.

I’m a Director of Delivery with 23+ years of end-to-end program and project delivery experience, including 12+ years leading cross-functional teams of 15–50. I translate business commitments into clear execution plans, establish lightweight delivery governance, and maintain enterprise client trust through consistent delivery reliability.

I’ve led concurrent customer programs in fast-paced BFSI, SaaS, utilities, and government environments—driving risk/dependency management, first-line escalation, and quick issue resolution with clear ownership. I align Engineering, Product, Sales, and Customer Success to prevent bottlenecks, and I use delivery metrics and steering committees (e.g., SLA adherence, MTTR, defect leakage) to drive continuous improvement in AI/SaaS delivery.

Experience

Work history, roles, and key accomplishments

Director of Delivery

ACSIA Technologies (P) Ltd

May 2022 - Oct 2025 (3 years 5 months)

Owned end-to-end delivery of multiple concurrent SaaS/tech customer programs, driving timelines, scope, quality, and customer expectations. Led and mentored teams of Project Managers across 15–50 FTE cross-functional groups, established lightweight delivery governance, and resolved cross-team blockers using risk/dependency ownership and executive reporting.

Program Delivery Leadership Agile Scrum Kanban RAID Management Cross Functional Stakeholder Management AI SaaS Delivery

Program Delivery Lead

Inovaantage Sdn Bhd

May 2019 - May 2022 (3 years)

Led end-to-end program delivery for multi-module government and financial services systems, managing concurrent workstreams using Agile and hybrid methodologies. Owned solution delivery across requirements, backlog prioritization, scheduling, resource allocation, and risk management while balancing production support with active project delivery.

Program Delivery Agile Scrum Kanban Backlog Management Stakeholder Management Resource Planning

Delivery & Client Manager

CYIENT Ltd

Mar 2014 - May 2019 (5 years 2 months)

Managed digital-transformation program delivery for enterprise and public-sector clients, coordinating onshore/offshore development and QA across the full SDLC. Translated stakeholder needs into delivery roadmaps and release plans, drove metrics-based improvements, and acted as key client delivery point of contact for risk/status mitigation updates.

Program Delivery Onshore Offshore Delivery Roadmapping RAID Tracking

Technical Project Head

Vasa Infotech Solutions

Jan 2012 - Jan 2014 (2 years)

Led technical project delivery for large education-sector platforms, owning delivery schedules, quality benchmarks, and SLA adherence across multi-module systems. Guided cross-functional teams and promoted best practices in coding, reviews, and testing to maintain delivery standards.

Technical Project Delivery SLA Management Quality Cross functional Leadership Code Review Education Domain

Delivery Lead - Banking

Mphasis

Jan 2007 - Jan 2012 (5 years)

Led delivery of core banking and financial-services platforms, managing project plans, milestones, and release schedules to deliver on time within scope and budget. Coordinated cross-functional development and QA through the full SDLC, monitored delivery risks and dependencies, and drove mitigation plans and stakeholder communication.

SDLC Project Scheduling