Chanchal Vardhan

I’m an enterprise delivery leader with 13+ years of experience turning customer pain points into scalable business solutions. I focus on delivery excellence, executive stakeholder alignment, and commercial growth—so technology creates measurable value.

In my current role, I lead enterprise delivery, customer success, renewals, invoicing governance, and commercial operations for 60+ enterprise customers generating approximately ₹50 lakh Monthly Recurring Revenue (₹6 crore ARR). I’ve delivered 30+ CRM implementations while managing 3–4 concurrent strategic transformation programs.

I specialize in driving recurring revenue by strengthening strategic customer relationships and building KPI-driven delivery organizations. I expanded a flagship customer from ₹1.5 lakh to ₹11 lakh MRR by identifying business pain points, proposing phased CRM enhancements, and building trusted executive relationships.

I also build durable operating models with governance and performance management, including Balanced Scorecards and performance-linked incentives. By designing AI-powered reporting and customer health monitoring with ChatGPT and n8n, I’ve reduced manual reporting effort by more than 70% and improved visibility for better decision-making.