Kalesha Shaik
@kaleshashaik
I lead global managed services portfolios, AI-led delivery transformation, and multimillion-dollar P&L.
IndiaWhat I'm looking for
At EPAM Systems, I lead end-to-end delivery and P&L accountability for a $13M+ strategic supply chain portfolio, directing 140+ associates across eight global programs. I’ve transitioned delivery from staff augmentation to Managed Capacity and Managed Services models while strengthening SLA, OLA, KPI, and executive governance.
I’ve built Testing, Release Management, and Automation Centers of Excellence and led vendor consolidation of 40+ roles from six vendors with zero delivery disruption. Across EPAM, CGI, Goldman Sachs, and HCL Technologies, I’ve applied AIOps, SRE, GenAI, intelligent automation, DevOps, and cloud transformation to improve resilience, incident prevention, and delivery predictability.
I bring 22+ years of global delivery and managed services leadership across BFSI, supply chain, healthcare, and public sector environments. I also lead RFP, SOW, and presales work, develop high-performing teams, and partner with executive stakeholders across APAC, Europe, and North America.
Experience
Work history, roles, and key accomplishments
Owned full P&L and delivery accountability for a $13M+ strategic Supply Chain account, directing 140+ associates across 8 concurrent global programs. Led managed services transformation, SLA/OLA governance, and AI-led delivery initiatives.
Managed end-to-end service delivery for Banking and Public Sector portfolios, leading teams of 70+ engineers and support professionals. Directed DevOps, Cloud, and Automation transformations and defined ITSM governance frameworks.
Led client platform engineering and operations teams, overseeing production support and service delivery of banking technology platforms. Implemented SRE practices to strengthen system performance and availability.
Served as on-site service delivery coordinator in Singapore and Germany for BFSI programs at Deutsche Bank, leading 50+ member delivery teams. Recognized as HCL CEO Club Member for 5 consecutive years.
Software Engineer
First India Corporation
May 2004 - Jan 2007 (2 years 8 months)
Delivered enterprise software solutions in the early career phase, developing strong technical foundations in enterprise application development and client delivery.
Education
Degrees, certifications, and relevant coursework
S.V. University
Master of Computer Applications, Computer Applications
Master of Computer Applications (MCA) from S.V. University.
S.V. University
Bachelor of Science, Science
Bachelor of Science (B.Sc.) from S.V. University.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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