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Mamatha Narayanan

@mamathanarayanan

Customer Success Director at Amagi leading Americas delivery, with $95M ARR managed and onboarding workflows that improved delivery efficiency by 25%.

India

Message

At Amagi, I lead the Americas onboarding and customer success segment for its SaaS media platform, managing a cross-functional team and $95M ARR across 150+ enterprise accounts. I directed onboarding and data migration programs that improved delivery efficiency by 25%, and introduced Salesforce dashboards that reduced manual tracking effort by 40%.

Previously, at GlobalLogic, I managed engineering delivery for a 50-member team and delivered $240K in annualised productivity savings through test automation. At Honeywell Technology Solutions, I managed Agile professional services programs and led a database program that cut cycle time by 80%.

Experience

Work history, roles, and key accomplishments

Current

Senior Director, Delivery — Customer Success

Current

Amagi Media Labs

May 2022 - Present (4 years 6 months)

Leading the Americas onboarding and customer success segment for Amagi's SaaS media platform, managing a 20+ member cross-functional team. Orchestrated CEO-level strategic programs, improved delivery efficiency by 25%, and reduced manual tracking effort by 40%.

Customer Success Professional Services SaaS Onboarding Data Migration Salesforce Program Management Agile Automation KPI Dashboards Executive Stakeholder Management

Senior Engineering Manager

GlobalLogic

Oct 2019 - Apr 2022 (2 years 6 months)

Managed program execution and delivery for a 50-member multidisciplinary QA and engineering team for a global Media/OTT client. Delivered annualised productivity savings of $240K through test automation strategy and led full-stack engineering delivery for an eCommerce Order Management SaaS platform on AWS.

Testing Automation AWS DevOps DevSecOps Media Streaming Docker Program Management Pre Sales Leadership

Project Manager

Honeywell Technology Solutions

Sep 2016 - Apr 2019 (2 years 7 months)

Program Manager for SFDC DevOps Rapid Delivery and India ePresence programs, overseeing multi-vendor Agile professional services delivery. Generated $400K in savings in Year 1 and led 5 Agile Scrum teams maintaining 100% on-budget delivery.

Agile Scrum Program Management Salesforce DevOps Vendor Management SOW Management Budget Management

Technical Lead

Honeywell Technology Solutions

Dec 2012 - Oct 2016 (3 years 10 months)

Achieved 80% cycle-time reduction on a critical database program and led cross-functional teams on database architecture, solution design, and data mapping for large-scale enterprise programs.

Database Architecture Solution Design Data Mapping Cross functional Leadership Enterprise Programs