Abinab Pradhan

I’m a PMP-certified Project & Implementation Manager with 6+ years delivering enterprise SaaS for US-based employers, brokers, and benefits administrators across 200+ client engagements. I own delivery from discovery and solution design through go-live, keeping scope, risk, timelines, and stakeholder expectations aligned.

At PlanSource | ValueLabs, I’ve earned three merit-based promotions and consistently delivered results that clients feel. I manage a portfolio of 20+ concurrent enterprise SaaS implementations, provide project governance (RAID, executive reporting), and lead strategic client engagements for organizations of up to 8,000 employees—while maintaining consistent 5/5 client satisfaction.

I strengthen delivery quality through repeatable systems and AI-augmented workflows. I co-developed a Renewal Audit framework applied using AIDE across 300+ projects, cutting post-go-live issues by 50%, and introduced AI-assisted (AIDE) QA and discovery workflows that improved implementation accuracy by 18% and became standard practice.

I also focus on growth and measurable impact: I supported pre-sales by contributing to 15+ annual RFPs and Statements of Work, generated $300K+ in incremental revenue via API integrations and value-added services, and delivered 98%+ of projects on schedule while contributing to a 7% improvement in customer NPS. Earlier in my career, I worked as a Configuration Analyst using low-code/no-code approaches and later as an Operations Consultant building dashboards to enable data-driven decisions.