Open to opportunities

Rafiat Bello

@rafiatbello

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Dedicated sales executive with a passion for customer service excellence.

Nigeria

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What I'm looking for

I am looking for a challenging customer-centric role that values excellence and growth.

I am a dedicated and results-oriented customer service professional with over 4 years of experience in sales and customer service. My expertise lies in building and maintaining strong customer relationships, driving sales, and ensuring compliance with regulations. I am committed to delivering exceptional service and contributing to the success of both clients and the organization.

Throughout my career, I have honed my skills in communication, interpersonal relations, and problem-solving. At Sanlam Life Insurance, I made outbound calls to existing customers to explain the importance of policy retention and gather feedback for continuous improvement. My role involved conducting claims care activities and ensuring prompt payouts, which significantly enhanced customer satisfaction.

In my previous position at Friesland Campina WAMCO, I interpreted nutrition science to advise on dietary needs, ensuring that sales targets were met while increasing product visibility. My proactive approach to customer service has consistently resulted in high levels of customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Success and Retention Management

Current

Sanlam Life Insurance

Jan 2024 - Present (1 year 5 months)

Made outbound calls to existing customers to explain policy importance and encourage rollovers or new plans. Gathered customer feedback to improve services and conducted claims care activities to ensure prompt payouts.

Customer Retention Policy Management Customer Feedback Customer Success

Telesales and Customer Service

Sanlam Life Insurance

Jan 2023 - Present (2 years 5 months)

Made outbound calls to prospective customers, introducing products and explaining features to persuade purchases. Developed a deep understanding of products to effectively communicate value and followed up with leads to nurture relationships.

Telesales Customer Service Product Knowledge Sales Communication

Nutrition Executive

Friesland Campina WAMCO

Jan 2020 - Present (5 years 5 months)

Interpreted nutrition science to advise on products addressing nutritional issues in children and marketed SKUs to drive visibility and availability. Ensured monthly sales targets were met and collaborated with local professionals to increase service referrals.

Product Marketing Sales Target Achievement Client Relationship Management Referrals Market Penetration

Customer Service Officer

Blue Flash Limited

Jan 2017 - Present (8 years 5 months)

Handled customer complaints and orders, providing information about products and services. Managed telephone and email communications proactively to ensure prompt responses and created internal communications for events and meetings.

Customer Service Internal Communications Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Chartered Insurance Institute Of Nigeria

Chartered Insurance Institute Of Nigeria, Insurance

Currently pursuing a certification from the Chartered Insurance Institute Of Nigeria. Developing expertise in insurance principles and practices.

Fountain University, Osogbo

B.Sc., Microbiology

Studied Microbiology at Fountain University, Osogbo, Osun State. Gained foundational knowledge in the field of microbiology.

Professional Diploma in Health Safety and Environment

Professional Diploma, Health Safety and Environment

Completed a Professional Diploma in Health Safety and Environment. Acquired knowledge and skills relevant to health, safety, and environmental management.