Rafiat Bello

Reconciled daily premium inflows and bank statements with policy records to ensure payment accuracy. Validated customer payments, resolved discrepancies, maintained reconciliation logs and audit trails, investigated payment exceptions, supported direct debit processes, prepared transaction reports, and collaborated with internal teams to ensure timely resolution and compliance.

Made outbound calls to existing customers to explain policy importance and encourage rollovers or new plans. Gathered customer feedback to improve services and conducted claims care activities to ensure prompt payouts.

Made outbound calls to prospective customers, introducing products and explaining features to persuade purchases. Developed a deep understanding of products to effectively communicate value and followed up with leads to nurture relationships.

Interpreted nutrition science to advise on products addressing nutritional issues in children and marketed SKUs to drive visibility and availability. Ensured monthly sales targets were met and collaborated with local professionals to increase service referrals.

Handled customer complaints and orders, providing information about products and services. Managed telephone and email communications proactively to ensure prompt responses and created internal communications for events and meetings.

Currently pursuing a certification from the Chartered Insurance Institute Of Nigeria. Developing expertise in insurance principles and practices.

Studied Microbiology at Fountain University, Osogbo, Osun State. Gained foundational knowledge in the field of microbiology.

Completed a Professional Diploma in Health Safety and Environment. Acquired knowledge and skills relevant to health, safety, and environmental management.