Niconeth Ozuo
@niconethozuo
Dedicated customer service agent with a proven track record in satisfaction.
NigeriaWhat I'm looking for
I am a customer service agent with extensive experience in enhancing customer satisfaction and streamlining operations. At Metagenics, I was part of an 18-person team where I successfully raised the positive customer experience by 100% through effective communication and problem resolution. My role involved processing 40-60 inbound calls daily, ensuring minimal wait times, and achieving a 100% accuracy rate in data entry.
Previously, as a Sales Representative at Insurance Supermarket, I exceeded sales targets by 140% through strategic cold calling and personalized product recommendations. My analytical skills helped improve conversion rates and customer acquisition significantly. I also directed a team at Specialty Life Insurance to revamp customer service policies, resulting in a 30% reduction in response time and a 20% increase in satisfaction ratings.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Metagenics
Jan 2024 - Jun 2025 (1 year 5 months)
Performed within an 18-person customer support team; addressed inquiries, updated customer data, and resolved complaints, raising positive customer experience by 100%. Processed a queue of 40-60 inbound calls daily during 8-hour shifts, ensuring minimal wait times of 1-3 minutes, heightening customer satisfaction.
Sales Representative
Insurance Supermarket
Dec 2021 - Nov 2023 (1 year 11 months)
Executed cold calls, sales presentations, personalized product recommendations, conducted post-sales outreaches, and surpassed 140% of sales targets. Achieved a success rate of 7-10 activations for every 15-20 calls answered, yielding a conversion rate of 35%.
Customer Service Agent
Specialty Life Insurance
Feb 2020 - Oct 2021 (1 year 8 months)
Directed a 6-member team to revamp customer service policies, yielding a 30% reduction in response time, a 20% increase in satisfaction ratings, and a 15% rise in customer retention within six months of implementation. Managed a high volume of 50+ daily customer support tickets through email and chat channels, resolving inquiries and issues promptly to ensure customer satisfaction and loyalty; ach
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Arts, Unknown
Grade: Second class upper honors
Graduated with Second Class Upper Honors. Studied a comprehensive curriculum at Abia State University, Uturu, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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