Niconeth Ozuo
@niconethozuo
Dedicated customer service agent with a proven track record in satisfaction.
NigeriaWhat I'm looking for
I am a customer service agent with extensive experience in enhancing customer satisfaction and streamlining operations. At Metagenics, I was part of an 18-person team where I successfully raised the positive customer experience by 100% through effective communication and problem resolution. My role involved processing 40-60 inbound calls daily, ensuring minimal wait times, and achieving a 100% accuracy rate in data entry.
Previously, as a Sales Representative at Insurance Supermarket, I exceeded sales targets by 140% through strategic cold calling and personalized product recommendations. My analytical skills helped improve conversion rates and customer acquisition significantly. I also directed a team at Specialty Life Insurance to revamp customer service policies, resulting in a 30% reduction in response time and a 20% increase in satisfaction ratings.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Metagenics
Jan 2024 - Jun 2025 (1 year 5 months)
Performed within an 18-person customer support team; addressed inquiries, updated customer data, and resolved complaints, raising positive customer experience by 100%. Processed a queue of 40-60 inbound calls daily during 8-hour shifts, ensuring minimal wait times of 1-3 minutes, heightening customer satisfaction.
Sales Representative
Insurance Supermarket
Dec 2021 - Nov 2023 (1 year 11 months)
Executed cold calls, sales presentations, personalized product recommendations, conducted post-sales outreaches, and surpassed 140% of sales targets. Achieved a success rate of 7-10 activations for every 15-20 calls answered, yielding a conversion rate of 35%.
Customer Service Agent
Specialty Life Insurance
Feb 2020 - Oct 2021 (1 year 8 months)
Directed a 6-member team to revamp customer service policies, yielding a 30% reduction in response time, a 20% increase in satisfaction ratings, and a 15% rise in customer retention within six months of implementation. Managed a high volume of 50+ daily customer support tickets through email and chat channels, resolving inquiries and issues promptly to ensure customer satisfaction and loyalty; ach
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Arts, Unknown
Grade: Second class upper honors
Graduated with Second Class Upper Honors. Studied a comprehensive curriculum at Abia State University, Uturu, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Niconeth?
You can contact Niconeth and 90k+ other talented remote workers on Himalayas.
Message NiconethFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
