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UNIQUE OKUKERE

@uniqueokukere

Customer support professional in insurance who maintained client relationships and coordinated service follow-up across individual and corporate accounts.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer support or customer success role focused on responsive service, accurate communication and customer retention.

At emPLE General Insurance Limited, I responded to enquiries from individual customers, corporate clients and brokers, sharing clear information about insurance solutions. I maintained client relationships with timely communication and follow-up.

At emPLE Life Assurance Limited, I advised customers through financial needs assessments and explained products in accessible language. I also coordinated follow-up by financial advisers and coached team members in customer engagement.

At Old Mutual Life Assurance and NEM Insurance PLC, I guided insurance sales professionals, supported service-focused follow-up and maintained relationships with individual and corporate customers.

Earlier, at Mutual Benefits Life Assurance Limited, I answered customer enquiries, explained insurance options and supported consistent client contact. I use Microsoft Word, Excel and PowerPoint, and I'm seeking a remote customer support or customer success role.

Experience

Work history, roles, and key accomplishments

Sales Consultant

emPLE General Insurance Limited

Oct 2025 - Aug 2026 (10 months)

Responded to enquiries from individual customers, corporate clients, and brokers, providing clear information on insurance solutions. Maintained client relationships through timely communication and follow-up, and prepared proposals and presentations.

Customer Service Customer Relationship Management Communication Skills Proposal Preparation Microsoft Office

Team Lead

emPLE Life Assurance Limited

Aug 2024 - Oct 2025 (1 year 2 months)

Advised customers through financial needs assessments and explained products in accessible language. Recruited, trained, and coached team members in customer engagement and reported performance to management.

Financial needs analysis Customer Engagement Team Coaching Reporting Communication Skills

Team Lead

Old Mutual Life Assurance

Dec 2023 - Aug 2024 (8 months)

Guided insurance sales professionals on communicating with customers and responding to prospect needs. Monitored team activity, supported service-focused follow-up, and reported updates in management meetings.

Sales Guidance Team Monitoring Client Communication Reporting

Unit Manager

NEM Insurance PLC

Jan 2023 - Dec 2023 (11 months)

Built and maintained relationships with individual and corporate customers. Coordinated communication and follow-up while supporting business development activities.

Customer Relationship Management Business Development Communication Skills Coordination

Retail Unit Supervisor

Mutual Benefits Life Assurance Limited

Jan 2017 - Dec 2022 (5 years 11 months)

Supervised marketing executives in prospect engagement and customer relationship management. Provided guidance on explaining products clearly and maintaining consistent client contact.

Supervision Customer Relationship Management Prospect Engagement Communication Skills

Marketing Executive

Mutual Benefits Life Assurance Limited

Jan 2014 - Dec 2017 (3 years 11 months)

Answered prospective customer enquiries and explained life and general insurance options. Followed up with prospects and existing customers to develop longer-term relationships.

Customer enquiries handling Insurance Knowledge Follow up Relationship Building