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Oyewumi Julius

@oyewumijulius

Customer service representative at Promutuel Insurance who supported clients with policy questions, changes, and claims procedures.

Nigeria

Message

At Promutuel Insurance, I responded to customer inquiries about insurance products, policy coverage, and claims procedures. I helped clients understand home, auto, and business policies, and processed policy changes in the internal system.

At Neolife, I handled complaints and service requests and coordinated with relevant departments to address customer issues. Earlier, at ShopRite, I recommended products and promoted offers and loyalty programs.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Promutuel Insurance

Jan 2025 - Jul 2026 (1 year 6 months)

Responded to customer inquiries via phone, email, and in person, providing accurate information on insurance products, policy coverage, and claims procedures. Assisted clients in understanding home, auto, and business insurance policies and processed policy changes with accuracy and timeliness.

Customer Service Records Management Problem Solving Phone Support Presentation Skills Client Relations Objection Handling Upselling Speech Clarity

Customer Service Executive

Neolife

Nov 2023 - Oct 2024 (11 months)

Built and maintained positive relationships with new and existing customers. Handled customer complaints, concerns, feedback, and service requests professionally and efficiently, and coordinated with relevant departments to provide solutions.

Customer Service Complaint Resolution Client Relations Problem Solving

Sales Representative

ShopRite

Mar 2021 - Sep 2023 (2 years 6 months)

Assisted customers in selecting products by providing knowledgeable recommendations based on their needs and preferences. Promoted featured products, special offers, and loyalty programs to increase sales and customer engagement.

Sales Customer Engagement Product Knowledge Merchandising